Marriott International Inc.Reviews of shopmarriott.com

Do not buy their pillows. I purchased 2 down filled pillow with the protectors. They were under filled and do not support the head very well. I called there customer support and was informed there is nothing they could do after the 30 days. Customer service rep was condescending and unprofessional in handling my call. I spent a little under $500 for these junky pillows. These are not like the ones that you have at the hotel.

I was so impressed with the cloud-like softness of the pillows in Marriott hotels, I finally parted with the cash to buy one down and 1 Marriott pillow. First they shipped 2 down pillows. After 5 calls to customer service, they finally shipped the other. This is nothing like the pillows in the hotel. Every night when I lay my head on that awful pillow, I feel let down by this crappy, over-priced brick. The down pillows are under stuffed, so I end up with nothing under my head. Marriott, you now are my biggest disappointment, every single night.

The worst experience ever. I ordered the signature pillows, which they arrived in 3 days. The quality was poor, the box was damaged, no return labels or invoice in the box. Although I paid for transport plus taxes, on my way back I had to pay again the transport plus taxes. And my case is not yet closed. The pillows looked cheap and though, with no difference from Ikea or other shop. Long process/ a lot of taxes/ poor quality/ Avoid Avoid Avoid!

I planned to purchase 2 complete sets of bedding but after seeing the prices, I bought 2 Queen size Pillows and Pillowcases to begin with, thinking I would purchase the rest over the coming months. When they arrived, I hurriedly put the pillows into their covers but was surprised to see the pillowcases were baggy and around 6 inches (15cm) too big with lots of fabric flapping loose at the end. I measured the covers to find they exceeded the measurements for Queen size covers but their measurements were an exact match for their King size pillowcases and felt I had simply been sent the wrong size by mistake. I emailed the company to find out their return procedure which they replied to by asking me to send them several photographs of the Pillows and their covers. I duly sent them the images and repeated that I had simply been sent the wrong size but was shocked to read their reply which stated they had not sent the incorrect size at all. They wrote that the covers were not too big as they fully expected them to shrink in the wash. I replied by asking if the fact that the covers sent to me matched the exact measurements given for the King size pillowcases was purely coincidental? Furthermore I asked if they would replace them if they still did not fit my Pillows after I had washed them as I couldn't see them shrinking by the 5 or 6 inches required. Emails continued to be exchanged until I finally decided to cut my losses and simply not purchase any further products from them due to fear of further problems. I had always felt prior to this that the Marriott brand had very high standards. Sadly, I no longer feel this way with this experience making me question my future hotel bookings. A real shame as the Pillows are super comfortable and it really shouldn't have been so hard for them to rectify a simple mistake.

I bought two King size pillows. These pillows were flat within two days. Avoid this company!

Very bad experience with the Marriott sheets sets horrible cheep quality feels like sad on the body all wrinkle no not buy do it buy from them you will have a nightmare no returns no refunds I have bought manny sheets at 40.. which have been in better quality and some did get refunds an return no not buy beware not great policy with them

Ordered a bed in November of 2021. Was supposed to be in before Xmas. Called Jan, Feb, and March. They said they lost the bed. How can you possibly lose a bed? I cancelled. And then weeks later the bed appeared. I have since been waiting weeks to have someone pick it up and refund me. This company is an embarrassment.

It has been 5 months since we ordered the bed from Marriott. An 8-10 week manufacturing and shipping time was 12 weeks. It was lost by the local shipping company. I was then informed a replacement would take 2-4 weeks. When I called back, I was told a replacement would take 6-8 weeks, and that was with a priority. DO not buy a bed through this outfit. Also, bought bed sheets supposedly the same as hotel. Not! Cheap