Marriott International Inc.Reviews of shopmarriott.com

I purchased a set of mattresses in 2021 hoping to enjoy the same comfort as in the hotels. It was great for about two years. Those mattresses are pretty heavy to flip around which you are supposed to do every three months. After four years, we were sleeping so badly that we even turned then at a 90 degree angle and had a 180 long by 200 wide bed! I finally reached out to customer service who requested pictures, measurements etc.. but we ended up receiving a brand new set of mattresses and box springs

I spent $175 on two pillows bc I loved the ones at the hotel so much and they informed me I could order them.. I received them and didn't think they were the same.. Tried them out and they are so uncomfortable and stay flat with no support.. I want the ones from the hotel so next time I'll probably just take them from the hotel since they are not the same on the website.. Disappointed and they will not email me back Edited: So customer service called me and come to find out the housekeeping put king size pillows in queen size protectors and that is why my pillow was flat at home and not the hotel.. I am so excited they are sending me protectors so they will be just like at the hotel.. Excellent customer service!!