Marriott International Inc.Reviews of shopmarriott.com

Booked a “deluxe king room” at Marriott and got stuck in a tiny room with two doubles and a busted AC. I paid extra for that upgrade and they didn’t even care. Front desk just said they were full and couldn’t help. I didn’t sleep all night and had a job interview the next day. Thanks for nothing.

Horrible pillow that goes flat and they want me to pay $70 to return 2 pillows for refund.

Waited more than 3 month for a matress order. Supposed to be 4-7 wks. I talked to customer services few times, always the fault of the delivery agent....lack of serious. Amateur service. Order canceled after 15 weeks.

I purchased a set of two down pillows with protectors, but they are flat and useless as pillows. When I tried to return them, I was required to speak with a customer service representative. The only information the representative provided was the return address, and they informed me that I would have to cover the shipping costs. This policy is ridiculous.

Ugh, wish I would have looked here before I invested close to $200 for two of the Marriott pillows! Just returned from vacation and best sleep ever and decided to go with "5 star hotel" pillows. I will say shipping was quick and we were delighted the 1st night. Fast forward 3 nights later and these pillows are as flat as a pancake 😞 NO way are these the same type pillows as hotel use. I went to site to see about returning and am now aware that they cannot be returned 😑 Oh well, the dogs will receive a treat as I'm going to use these in their crates. Make sure you check out return (or lack of return) policy before you spend a good chunk of money! Sweet dreams....

Took a bedding survey about new bedding. Said I won a pair of pillows just pay shipping of 6.99. My cards fraud protection stopped it asking if I did it for 29.92. Is this a scam by an outside source?

We purchased a mattress in January 2022 from shopmarriott.com. The mattress was delivered to us in May/June. After about a year, it is already sagging in the two spots that we sleep. We are not big or heavy people. We are very fit people, but even if we weren’t, this should not be happening after a year. We are now waking up daily with back pain and we are not happy. We have spent countless nights sleeping in Marriott hotels and loving the mattresses so we decided to purchase one. This is not of the same caliber or quality. This mattress would not hold up more than a month or two in a hotel. We are completely dissatisfied and disappointed with Marriott knowingly selling an inferior product and trying to pass it off as the same product used in their hotels.

I ordered 2 standard-sized Marriott pillows along with protectors and pillow cases. Upon removing the pillows from the clear zipper shipping cases, I noticed they looked wrinkled and lumpy, not the crisp and well-shaped pillows on the Shop Marriott website. Once out of the clear cases, they had noticeable dark stains, unidentified fibers, and clearly what appears to be stray hairs on and in the pillow. None of these items appear to be the normal “fill” materials of a pillow. Both pillows really look like they have been recycled from actual hotel use. I am calling tomorrow to arrange for a return.