Kitchen MamaReviews of shopkitchenmama.com

This company gave me one of the best customer services encounters I have ever experienced. I submitted a support ticket to Kitchen Mama through Amazon, where I had purchased their electric can opener. Within an hour I had a reply with information about troubleshooting the product and included steps on sending support a quick video of the issue. I uploaded a video and the next day they emailed back and said they were sending me a new one for being a loyal customer. This was my first purchase from them, and I am a loyal customer now!! I received an email when my new item was shipped and a second one to ask if I had received it and to make sure, I was completely satisfied. 5-star experience!

Amazing customer service and product. My product stopped working and I contacted the customer service. They gave me a replacement product within two days.

Extremely happy with this product! We used to struggle with manual can openers and didn’t want a bulky full-sized opener taking up counter space. The Kitchen Mama can opener is effortless to use—and honestly, it’s fun to watch in action. We loved ours so much that we bought a second one for our adult daughter. While our unit continued to work perfectly, hers stopped functioning just under a year in. I reached out to Kitchen Mama, and their customer service was outstanding. They walked us through troubleshooting, confirmed it was still under warranty, and promptly sent a replacement with zero hassle. It’s rare these days to find a company that truly stands behind its products and takes care of its customers. I highly recommend Kitchen Mama for both the quality of their can opener and their exceptional support.

I had some questions and concerns and this customer service group got right on my issue and soled it quickly and professionally! Very impressive!

Very fast email, great and workable solution.

From my recent experience this company genuinely cares about it's customers. I raised an issue with my can opener that I purchased to meet my reducing dexterity needs over a year ago. I then unfortunately became unwell and was unable to answer some questions that were asked but I advised Nicca in the customer services team of my situation and the reply I received wished me all the best for a quick recovery and not to worry as we could pick up where we left off once I was well enough too. I can't express how wonderful it was to have a company that saw me not only as a customer but as a human. Once I was finally well enough I responded and I was advised that my opener was outside of the warranty but that as a good will gesture they would replace it for me as they were so pleased to hear how much my can opener improves my independence in my home. A huge thank you to Nicca; your genuineness, patience, and care was clear in all the emails you sent. I hope that other companies take heed in how this company interacts with it's customers.

They stand behind their product. Great product and even better customer service.

I have weak fingers and Kitchen Mama alloys me to open any can completely pain free. Its also fun to watch going around the can.Customer service was outstanding!When the post office sent ours to another mailbox they promptly sent us a new one.We eventually had the original one returned to us and wanted to send it back but they let us keep it!-Jean Kindberg