Kitchen Mama Reviews | Read Customer Reviews of shopkitchenmama.com

Kitchen Mama Reviews | Read Customer Reviews of shopkitchenmama.com

Kitchen Mama reviews

Showing 297 reviews with 5 stars · Clear filters

Laura H.
Aug 4, 2024
This is my second purchase with Kitchen…
This is my second purchase with Kitchen Mama and I really love their products. My can opener got jammed and stopped working 4 months after purchasing. I contacted customer service and they replaced it without any hesitation. I was very appreciative of the customer service I received.
Response from Kitchen MamaAug 5, 2024
Hi Laura, Thank you for your wonderful review! We're thrilled to hear that you love our products and that our customer service team was able to quickly assist you with your can opener. Your satisfaction is very important to us, and we appreciate your continued support. If you need anything else, we're here to help. Best, The Kitchen Mama Team
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Pat G.
Aug 2, 2024
Pat Gruber
I received the can opener as a gift. I love the way it opened cans with the push of a button, leaving no sharp edges. One day, it stopped working, so I contacted Kitchen Mama and, boy, was I surprised. Within 4 days after sending them my information, a picture, and a video, they informed me my new can opener would be delivered the next day. I was both surprised and delighted at the service I received. I will definitely recommend products from Kitchen Mama. Thank you for a great experience.
Response from Kitchen MamaAug 5, 2024
Hi Pat, Thank you for your fantastic review! We're delighted to hear that you love your Kitchen Mama can opener and that our customer service team could quickly assist you with a replacement. Your recommendation means a lot to us, and we're thrilled you had a great experience. If you need anything else, we're here to help. Best, The Kitchen Mama Team
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Debra H.
Aug 2, 2024
I purchased a Kitchen Mama can opener…
I purchased a Kitchen Mama can opener from Amazon in January 2024 and recently it stopped working. I usually don’t have much faith in Amazon sellers as honoring their warranties. I contacted Kitchen Mama and was greatly surprised how quickly they resolved the problem by replacing the unit and following up that I received it and was a happy customer. I would definitely purchase products from them again. They are a wonderful caring company.
Response from Kitchen MamaAug 5, 2024
Hi Debra, Thank you for your wonderful review! We're so glad to hear that our team was able to quickly resolve the issue with your can opener and that you had a positive experience with our customer service. Your satisfaction is our priority, and we're delighted to know you'd choose our products again. If you need anything else, we're here to help. Best, The Kitchen Mama Team
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Becky H.
Jul 30, 2024
My can opener broke so I contacted the…
My can opener broke so I contacted the company. Their customer service was excellent—they helped troubleshoot and then sent a replacement promptly. I can’t remember receiving such good customer service in recent years!
Response from Kitchen MamaJul 31, 2024
Hi Becky, Thank you for your fantastic review! We're so pleased to hear that our customer service team provided excellent support and quickly sent a replacement for your can opener. Your satisfaction is very important to us. If you need anything else, we're here to help. Best, The Kitchen Mama Team
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Rob D.
Jul 26, 2024
Exceptional Customer Service
Bought the can opener in February. Used to open cans about three or four a week. Last week was opening a can and the opener continuously ran around the can. Would not reverse and release. Looked up the warranty and saw original packaging was required. Decided to contact kitchen mama anyway. The response time to my inquiry was almost immediate. They requested pictures of the device and a short video and a copy of the order invoice. I sent requested information and once again an almost immediate response. They said they would send a new opener out once they could complete processing. One day later I receive an email saying the replacement will be here tomorrow. I have never experienced such prompt service to an issue from any company. Outstanding!
Response from Kitchen MamaJul 29, 2024
Hi Rob, Thank you for your exceptional review! We're delighted to hear that our customer service team could assist you quickly and efficiently. Your satisfaction is our top priority, and it's great to know we could provide you with such prompt service. If you need anything else, we're here to help. Best, The Kitchen Mama Team
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Kjf
Jul 25, 2024
Great response from the company
I sent a query about the blade screwdriver as I didn’t see it in the package. Within a short timeframe the same day I received a nice and helpful response from Serge/ Customer service regarding where to find the item and there it was!! Nice experience, thank you.
Response from Kitchen MamaJul 26, 2024
Hi Kjf, Thank you for your wonderful review! We're delighted to hear that Serge from our customer service team could assist you quickly and help you locate the blade screwdriver. Your satisfaction is important to us, and we're glad you had a positive experience. If you need anything else, we're here to help. Best, The Kitchen Mama Team
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John C.
Jul 24, 2024
Outstanding custo,er support
the customer support was absolutely outstanding. Kudos to Serge, who was enormously helpful. It's rare to find such terrific customer support.
Response from Kitchen MamaJul 26, 2024
Hi John, Thank you for your fantastic review! We're thrilled to hear that Serge provided you with outstanding customer support. It's always great to know our team is making a positive impact. If you need anything else, we're here to help. Best, The Kitchen Mama Team
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Ted M.
Jul 22, 2024
They replaced their product as…
They replaced their product as advertised. I have two of their can openers and one failed to turn off. They replaced it. I’m surprised they did not ask for the old one back so they could find out why it malfunctioned. Anyway, I discarded the one that did not work.
Response from Kitchen MamaJul 22, 2024
Hi Ted, Thank you for your review! We're glad we could promptly replace your can opener and that you're satisfied with our service. Your feedback is greatly appreciated. If you need anything else, we're here to help. Best, The Kitchen Mama Team
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