Kitchen Mama Reviews | Read Customer Reviews of shopkitchenmama.com

Kitchen Mama Reviews | Read Customer Reviews of shopkitchenmama.com

Kitchen Mama reviews

Showing 297 reviews with 5 stars · Clear filters

AnonyMiss
Oct 14, 2024
Outstanding Electric Can Opener
I had a question about the operation of my Kitchen Mama Can Opener and Serge responded quickly with detailed information. I am very happy with the can opener and with the outstanding customer service. Thank you!
Response from Kitchen MamaOct 28, 2024
Hi AnonyMiss, Thank you for your wonderful review! We’re glad Serge could provide you with the information you needed quickly. It’s great to hear that you’re happy with both the can opener and our customer service. If you need anything else, we’re always here to help. Best, The Kitchen Mama Team
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Frustrated
Oct 13, 2024
Probably the best customer service I’ve…
Probably the best customer service I’ve ever encountered. I emailed Kitchen Mama because my opener wouldn’t latch on to the can. Within hours I received a response and after supplying them with some additional info like serial number etc. they took care of the problem. They even checked in to make sure that the solution was working and that I was happy with the whole experience. Really well done.
Response from Kitchen MamaOct 28, 2024
Hi there, Thank you for your kind review! We’re so glad our team could quickly assist you and ensure everything was resolved to your satisfaction. It’s great to hear that you had a positive experience with our customer service—your feedback means a lot to us! If you need anything else, we’re always here to help. Best, The Kitchen Mama Team
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Alfredo C.
Oct 7, 2024
Replacement of defective can opener
I had reached out to customer service about my issue and they were very helpful to help me with my issue. I answered all of their questions and was able to get a replacement right away. Very professional and really cared about my issue.
Response from Kitchen MamaOct 28, 2024
Hi Alfredo, Thank you for your great review! We’re happy to hear that our customer service team could assist you quickly and professionally. Your satisfaction is important to us, and we’re glad we could provide a replacement right away. If you need anything else, we’re always here to help. Best, The Kitchen Mama Team
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Tiffany
Oct 1, 2024
Excellent customer service
Excellent customer service. We had to ask for a replacement and the representatives for helpful and eager to assist. Thank you for your quick response and delivery!
Response from Kitchen MamaOct 28, 2024
Hi Tiffany, Thank you for your kind review! We’re so glad our team could assist you promptly and provide a quick replacement. Your satisfaction is our priority, and we appreciate your kind words. If you need anything else, we’re always here to help. Best, The Kitchen Mama Team
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Darla G.
Sep 30, 2024
Replacement of Defective Product
When I followed the instructions on how to get a replacement for a defective can opener I received a new can opener very quickly. They were very professional and the process was handled quickly.
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Skyler B.
Sep 27, 2024
Great product incredible Customer Service
Great product. Incredible customer service. No hassle quick replacement was shipped the same day I reached out to customer service. They were friendly and helpful. Absolutely would recommend!
Response from Kitchen MamaSep 30, 2024
Hi Skyler, Thank you for your fantastic review! We're thrilled to hear you enjoyed both the product and our customer service. It's great to know that we could provide a quick, hassle-free replacement. Your recommendation means a lot to us! If you need anything else, don’t hesitate to reach out. Best, The Kitchen Mama Team
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Karen S.
Sep 25, 2024
Things happen
Things happen. Mine stopped working. All the company wanted was a video and pictures. The new unit was shipped immediately and works perfectly. Great customer service.
Response from Kitchen MamaSep 26, 2024
Hi Karen, Thank you for your review! We’re glad we could quickly assist you and get a new unit sent out that’s working perfectly. Your satisfaction is our top priority, and we're happy to hear you had a great customer service experience. If you need anything else, we’re here to help. Best, The Kitchen Mama Team
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CeeCee E.
Sep 22, 2024
I was not satisfied with my first…
I was not satisfied with my first purchase after experiencing several malfunctions. After my review, the company reached out to me to troubleshoot the issues. That did not work so the company sent a replacement product, which works perfectly. The customer service experience alone was enough to motivate me to try another product. I'm sure errors can be made during production that the company is not aware of, but it's great for them to take responsibility and try to resolve the issue.
Response from Kitchen MamaSep 23, 2024
Hi CeeCee, Thank you for sharing your experience! We’re sorry to hear about the initial issues but are glad our team could assist and provide a replacement that works perfectly. Your understanding and willingness to try another product mean a lot to us. We're always here to help and appreciate your support! If you ever need anything else, don’t hesitate to reach out. Best, The Kitchen Mama Team
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