Kitchen MamaReviews of shopkitchenmama.com

After receiving my Orbit One rechargeable can opener , I noted that the box and instructions referred to a 'Blade Screwdriver.' I could not find it and wrote to Kitchen Mama. In less than 4 hours, Serge responded with a description and picture. The screwdriver was in the box exactly as described, unfortunately I had thought it was part of the box. It would have been helpful to include the picture showing the location of the screwdriver in the literature, which otherwise was acurate.

Wonderful customer Service

Our Kitchen Mama can opener stopped working only a few months after purchasing it via Amazon. I contacted Kitchen Mama via the Amazon app to inform them and I received a very quick response from Serge at Kitchen Mama. Serge provided me with very clear and concise instructions to diagnose the problem as well as suggestions to try and fix the pproblem. Serge was able to determine that the can opener was faulty and he arranged for a new Kitchen Mama Can Opener to be couriered to us as the product was still under Warranty. The new can opener arrived a few days after and the new one works perfectly. At all times Serge was very courteous, apologetic, extremely helpful and quick with his diagnosis. Now we have a Kitchen Mama that easily and quickly opens cans. Thank you very much Serge for all your help. You are a great ambassador for your product.

I have purchased six of these amazing TIME and HAND savers (for myself and as gifts)! I love that I can be mixing, stirring or grating while my Kitchen Mama does all the work opening my tomato sauces, pumpkin, olives, etc.!!! I also had a recent experience contacting their Customer Service team. I had an issue with my most recent can opener and was worried that, because Kitchen Mama does not provide a phone number, I would not be helped by submitting a request for help. Kitchen Mama's AMAZING, KIND, PATIENT, and THOROUGH rep, Serge, replied to me the next day! He really cared. It made my day! And it turned out I only needed to change the batteries (apparently, the ones I first put in were almost out of juice - I thought they were new.😬). Bottom line? BEST PRODUCT OF THE DECADE!!! GREAT customer service❣️👍🏻❣️

Very pleased I was allowed to keep a lower end model can opener when I asked to return it. I opted to get the one that automatically shuts off after the can is open because I can't imagine it any other way, and because we had an auto one before - the other one's going to be gifted :)

In February, 2024 a friend gifted me a Kitchen Mama can opener. I was thrilled because I had wanted one for a long time. I Loved It!! It was so easy to use. Made such a smooth cut on the cans. I never had to worry about getting cut with sharp can edges. In September I opened a can and couldn’t get the can opener to come off of the can. It just would not release. My husband was finally able to get it off of the can, but my Kitchen Mama broke in the process. I was so disappointed. I knew the can opener was past the return window, but felt the company should be aware of the problem, and if it were a recurring problem, I felt they might want to re-evaluate their design. So I contacted their customer support and told them of the situation. I did not ask for any compensation or replacement. I just suggested they evaluate the design if this were a recurring problem. Within two hours, I received an email addressing my concerns. We messaged back and forth over the course of a few days. Their customer support was excellent! In the end they sent me a new replacement can opener. I am so impressed with how this company stands behind their product and goes the extra mile to ensure their customers are taken care of. I highly recommend the Kitchen Mama can opener.

When I had a problem with my product, they were very quick to help me with this problem. They were very courteous throughout the process.

Customer service was excellent. As soon as someone responded to my initial issue, the process went lighting fast. Someone was communicating with me at each step of the process. This is how customer service is supposed to operate.