Kitchen Mama Reviews | Read Customer Reviews of shopkitchenmama.com

Kitchen Mama Reviews | Read Customer Reviews of shopkitchenmama.com

Kitchen Mama reviews

Showing 297 reviews with 5 stars · Clear filters

Consumer
Dec 17, 2024
More than Fantastic customer service…
More than Fantastic customer service from Kitchen Mama! Very fair company with integrity and excellent communication skills!
Response from Kitchen MamaDec 18, 2024
Hi there, Thank you for your amazing review! We’re delighted to hear that you had such a positive experience with our customer service. Your kind words about our integrity and communication mean the world to us! If you ever need anything else, we’re always here to help. Best, The Kitchen Mama Team
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Patricia O.
Dec 13, 2024
Wonderful company and product!
Just shy of one year after buying our can opener, it got stuck on a can and would no longer work. The company was absolutely wonderful to deal with - not only were they professional and efficient in getting it replaced, they kept me informed of each step and checked after delivery to make sure we received the new one and were happy. Add in Nicca’s kind emails and I highly recommend this company and its product!
Response from Kitchen MamaDec 16, 2024
Hi Patricia, Thank you for your lovely review! We’re so glad to hear that our team, especially Nicca, could assist you promptly and keep you informed throughout the process. Your recommendation means so much to us, and we’re thrilled you’re happy with your replacement can opener. If you ever need anything else, we’re always here to help! Best, The Kitchen Mama Team
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Elise Della R.
Dec 8, 2024
The BEST Customer Support
My can opener got misaligned and wouldn't open up cans any longer. I had it for almost a year. I reached out to Kitchen Mama and followed their procedures for trying to fix it. When that didn't work I sent my receipt and pictures of my can opener. Eight days after my complaint I received a brand new opener. I was supported promptly and politely throughout the process. What tremendous customer support!
Response from Kitchen MamaDec 9, 2024
Hi Elise, Thank you for your fantastic review! We’re sorry to hear about the issue with your can opener but are thrilled our team could assist you promptly and politely. It’s wonderful to know that you’re happy with your new opener and the support you received. If you ever need anything else, we’re always here to help! Best, The Kitchen Mama Team
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Dutchess
Dec 8, 2024
Good support under warranty
I began having issues with my opener 10 months after buying it through Amazon. I used "contact the seller," and explained my issue via email. Although it required a little effort to show my issue, each response from the rep was quick, I did not have to wait days in between. Once everything was documented, it was moved to a higher level, and my new opener was on its way to me.
Response from Kitchen MamaDec 9, 2024
Hi Dutchess, Thank you for your kind review! We’re glad our team could assist you promptly and ensure your issue was resolved under warranty. It’s great to hear that your new opener is on its way and that you appreciated the support throughout the process. If you need anything else, we’re always here to help! Best, The Kitchen Mama Team
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Cindy Z.
Dec 4, 2024
Pleased with customer experience
I have bought a couple of these can openers, however the last one did not work. Kitchen Mama reached out, and resolved the problem quickly by sending me another one>> free of charge =)
Response from Kitchen MamaDec 5, 2024
Hi Cindy, Thank you for your review! We’re so glad we could quickly resolve the issue and provide you with a replacement. Your satisfaction means a lot to us, and we’re happy to know you’re pleased with your experience. If you ever need anything else, we’re always here to help! Best, The Kitchen Mama Team
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Mandi H.
Dec 2, 2024
Great customer service
I had an issue with the can opener that I purchased. I was able to get this issue resolved in a timely manner.
Response from Kitchen MamaDec 3, 2024
Hi Mandi, Thank you for your review! We’re happy to hear that our team was able to resolve your issue quickly and efficiently. Your satisfaction is very important to us! If you ever need anything else, we’re always here to help. Best, The Kitchen Mama Team
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Jason G.
Dec 2, 2024
Awesome customer service
jgiard25 12/01/2024 10:33 AM Kitchen mama has been awesome customer My wife loves that can opener. She has arthritis and can't use a manual one. It was last years Christmas present. Thanks again Jason
Response from Kitchen MamaDec 3, 2024
Hi Jason, Thank you for your wonderful review! We’re so glad to hear that your wife loves her Kitchen Mama can opener and that it’s been a helpful tool for her arthritis. Knowing that it made a great Christmas gift warms our hearts. If you ever need anything else, we’re always here to help. Best, The Kitchen Mama Team
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Kelcey W.
Nov 26, 2024
I purchased one of the can openers…
I purchased one of the can openers through Amazon for Christmas last year for my mom and it's amazing. She loves it and I've used it a bunch as well, so I purchased one for myself this year that stopped working after a few months. I ordered through Amazon so it was past the return period, but I looked on Kitchen Mama and saw I was under warranty and contacted them for help. Everyone was very nice. The only downfall of the process is the amount of back and forth to answer a bunch of different questions. I feel like the easier route would be to send consumers a form to fill out with all questions regarding their product at once to get through the warranty process a little faster. I was more than willing to send the product back as well, but it was just a lot of back and forth with the questions and it was frustrating when all questions could have been answered in just one email instead of 5. But, they were nice, and I got a replacement that works perfectly.
Response from Kitchen MamaNov 27, 2024
Hi Kelcey, Thank you for your thoughtful review! We’re so glad to hear your mom loves her can opener, and that you’re enjoying yours now as well. We appreciate your feedback about the warranty process and will take it into account as we strive to make things easier for our customers in the future. We’re happy we could provide a replacement that’s working perfectly, and we’re grateful for your patience and understanding throughout the process. If you need anything else, don’t hesitate to reach out! Best, The Kitchen Mama Team
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