John H.
Product issue handled promptly by friendly people
We love our “Yes You Can” Kitchen Mama can opener and it has always worked perfectly, until a few days ago when it refused to let go of the can lid. I opened a ticket on the Kitchen Mama web site (shopkitchenmama.com) and waited to see what would happen. Even though it was after working hours, in less than two hours I received a very pleasant, personal email from “Team Kitchen Mama” offering to try to resolve my problem. They asked for some additional information, which I was happy to provide, and again got back to me very promptly. Ultimately they sent me a replacement can opener (in the same color, nice touch) which arrived in my mailbox just a few days after I initially reported the problem. This has been one of the best customer service experiences I have had, not just because I got the product replaced, but because of the kindness, politeness, and obvious desire of Team Kitchen Mama to address my problem in a straightforward, prompt, friendly, and personal manner. Great job Team Kitchen Mama!
Response from Kitchen MamaAug 21, 2025
Hi John, We’re so happy to hear how much you love your Kitchen Mama can opener, and even more grateful for your kind words about our team. 💙 Our goal is always to provide not only reliable products but also personal and caring support when something goes wrong. We’re delighted we could resolve your issue quickly and make sure you received a replacement in the same color. Thank you for recognizing our team’s efforts, it truly means a lot to us. We’ll be here anytime you need us! With gratitude, The Kitchen Mama Team