ShopkeeperReviews of shopkeeper.com

Great Product

It has been near impossible to try to get in contact with platform to set up a new automation. They responded once to my email and then never again.

This company are thieves, gave me wrong numbers for a year then fixed it to show negative numbers and told me was my problem, BE AWARE!

I recently encounter some terrible customer service from Shopkeeper. I joined a program that provides 90days free trial of shopkeeper. I used the link and after 14days, I received a msg stating that I need to upgrade as my free trial was over. I contacted shopkeeper support and explained the situation. Rather than believing that their customer (me) did in fact use the link and maybe there was an error, they repeatedly accused me of not using the link and claimed they couldn’t do anything to help. I tried to explain that it would not make sense for me not to use the link that offers 90days free trial since I am part of this program, however, they refused to assist me and blatantly ignored my last message explaining this. Their lack of understand, empathy and willingness to help correct the situation demonstrates poor customer service. In addition, they are more expensive than the competitor so I would not recommend shopkeeper.

Customer service is very attentive and certainly works ti take advantage of all the features. Still discovering all the features.

I paid them for an annual subscription , was not able to verify their numbers for 3 months, Once I started to pay attention I realized the system is flawed. Willing submitted all sales report etc to work in line to rectify the errors in order to get the data right. Seems they want to consider even the sales report given . I asked for a refund and they come up with some stupid calculation and want to refund $144 for the $700 I paid. Scam ALRET! it is intensive work to calculate profits , they promise but their numbers are not right when you really go into details. I checked repots I have since 3 months ago and even those numbers do not add up to what their system shows.

Love the customer support experience. Almost instantaneous responses. One thing that could use some work is the features, which are somewhat lacking still. However, I do understand that this program is still in the beta stages. I am eager to see how this app continues to improve still. I wish the team the best of luck!

Gave us wrong profit numbers for months due to an error on the API