ShopkeeperReviews of shopkeeper.com

they charged me a full year, and I never got the refund, run away from this app. A class-action lawsuit is already being prepared against them for these abusive practices.

The ShopKeepR tool itself is nice. It is well designed, easy to use. Unfortunately, we were extremely disappointed with their customer service. Despite informing them that we wanted to cancel our subscription, ShopKeepR continued charging us a significant amount for an entire year. After numerous attempts to resolve the issue, they repeatedly refused to issue a refund or provide a satisfactory solution. It's a real shame because a good product is undermined by poor customer support.

VERY POOR CUSTOMER SERVICE!! Do not subscribe to this site. Their customer service is the worst that I've ever encountered, they are very slow to respond and when they do respond they're not helpful at all. The site itself is nice to look at and the widgets are very useful but it is WAY overpriced. Sellerboard has more useful features than Shopkeeper at a WAY lower price. If you need customer service with Shopkeeper, good luck.

Service client = Escroc. J'ai eu un souci avec Amazon. J'ai donc contacté le service client Shopkeeper, qui m'a certifié être en mesure de m'aider et de solutionner mon problème. Evidemment, moyennant 1500$ (un peu plus de 1200€). Résultat : rien n'a été fait. Trois pauvres contestations faites avec toujours les mêmes arguments. Des phrases reformulées mais dont le fond reste identique. Depuis que je demande des preuves du travail effectué et fourni, silence radio de la part de l'équipe de Shopkeeper. Mes mails restent sans retour, impossible de les joindre. Leur logiciel est bien mais pour le reste FUYEZ!

I bought the Shopkeeper theme years ago, and it clearly promised lifetime updates. After years, the latest version now shows a big “Important Notice” message saying updates are blocked unless you pay for a Professional Plan. The message is visually terrible, tacky, and feels outright dishonest. It’s a classic bait-and-switch, and very disappointing that the lifetime update claim is still on the sales page.

I purchased the Shopkeeper WordPress theme years ago through ThemeForest. The product page clearly states: “Are updates free for lifetime? Yes, updates are provided free for lifetime!” After almost nine years of uninterrupted use, the latest version (v7.9.2) suddenly shows this message: “Your license is active, but your Professional Plan has expired. Renew your support plan to access premium features, built-in updates, and priority assistance.” This effectively disables updates unless I pay again, which directly contradicts the “lifetime updates” promise still written on their sales page today. It’s a classic bait-and-switch: sell with lifetime updates, then reclassify them later under a paid “plan.” Very disappointing from both GetBowtied and Envato, who continue hosting that promise publicly. Until this is fixed, 1 star.

Same as many people, problem with subscription charges. I was offered 60% discount on subscription fees lifetime which i joined. After using it for a few months i got a message saying i need to upgrade and my subscription has expired which is not true and still active. I reached out to support and i was given loads of reason problems with apple pay or even something with amazon refunds which i am not sure how it is related to the subscription. I was also told it is very difficult to execute with codes and stuffs. Anyway, i am trying to pay them money to be a consumer which for some reason it is very difficult for them. I signed up for a lifetime discount, my subscription is still active there is literally no reasons that should be cancelled. This is the most weird issue i have encountered. More surprisingly, i thought it would be solved easily but after so many emails back and forth, i still dont know how to continue to pay them.

Mucho cuidado con esta empresa. Su app no ​​permite cambiar el sistema de pago de anual a mensual. Si solicitas el cambio vía chat te lo confirman por email y luego no lo llevan a cabo y te dicen que no te pueden devolver el dinero. Una auténtica estafa que perseguiremos hasta conseguir el reembolso. Estos hechos no se pueden permitir. Be very careful with this company. Their app does not allow you to change the payment system from annual to monthly. If you request the change via chat, they confirm it by email and then they do not carry it out and tell you that they cannot refund your money. A real scam that we will pursue until we get a refund. These acts cannot be allowed.