ShopkeeperReviews of shopkeeper.com

Mucho cuidado con esta empresa. Su app no ​​permite cambiar el sistema de pago de anual a mensual. Si solicitas el cambio vía chat te lo confirman por email y luego no lo llevan a cabo y te dicen que no te pueden devolver el dinero. Una auténtica estafa que perseguiremos hasta conseguir el reembolso. Estos hechos no se pueden permitir. Be very careful with this company. Their app does not allow you to change the payment system from annual to monthly. If you request the change via chat, they confirm it by email and then they do not carry it out and tell you that they cannot refund your money. A real scam that we will pursue until we get a refund. These acts cannot be allowed.

I’ve been a loyal customer of Shopkeeper.com for over three years, but my recent experience has been nothing short of a nightmare. In November, I paid my annual subscription fee of $864 as usual. However, in December, they unexpectedly charged me an additional $1,463 without any notice. That’s nearly double the cost of my original yearly plan! When I contacted customer support, they gave me vague explanations, no resolution and just stopped replying. What’s worse is their refusal to acknowledge the issue or refund the excess charges, leaving me no choice but to file a fraudulent transaction case with my credit card provider. I have never experienced anything like this with any other company. The customer service is absolutely appalling—no clear answers, no accountability, and no respect for customers’ concerns. I trusted Shopkeeper, but I can no longer recommend them. Beware of Shopkeeper’s unfair practices. If you value transparency and customer support, look elsewhere.

I am disappointed. I was looking forward to having all marketplaces offered as an interface. So, I immediately subscribed. But! Shopkeeper is not transparent regarding the subscription model and their promises. It's a total disappointment. When I started to gradually connect my four marketplaces after subscribing, I discovered that, for example, connecting to Etsy doesn't work at all. According to support, they are "in talks with Etsy" and it will be available soon. Yes, but why do you include Etsy in the package if it doesn't work? The dashboard is also a disappointment. Only Amazon data is displayed, but not eBay or Shopify. According to support, the dashboard is under construction, which is why the data for Shopify and eBay are not shown. I could write even more. A lot is promised, but in reality, less than half is offered, and even that only works to a limited extent. In short: definitely not recommended.

Logiciel avec trop peu de fonctionnalités. Le logiciel est trop peu fonctionnel et en retard par rapport à ses concurrents. Je cherchais un outil pour substituer à mon tableau Excel mais il ne fait pas mieux, loin de là ! Je déconseille et vous recommande de vous diriger vers d'autres solutions concurrentes.

Really impressed with them. Their team has been awesome to work with so far & have nothing but good things to say. Been working with them for maybe 3+ months now.

Great suport by Felipe. Hero customer care with this type of professionals.

I've been using Shopkeeper for my Amazon selling business for several months now, and it's hard to overstate just how transformative this tool has been for me. Before Shopkeeper, I felt like I was navigating in the dark, trying to make sense of my sales, profits, and inventory levels without a clear understanding. With Shopkeeper, all of that changed. The interface is incredibly user-friendly, allowing me to quickly access a comprehensive overview of my business's vital statistics. I can see my profits, losses, inventory levels, and much more with just a few clicks. This level of insight has empowered me to make informed decisions that have significantly boosted my sales and efficiency.

Where do I start with this company… I’ll start from the beginning, I’ve been using shopkeeper since it first came out about 2 1/2 years ago. Because I liked it so much I became an affiliate for them. I currently have quite a large social media following and also mentor students in Amazon FBA. I then received three signups, and at the point of receiving those sign ups, each signup equated to $50. I then requested my money for the signups, only to be met with a flippant response, telling me that they had a company policy and required me to have a minimum of five signups to get a withdrawal. Absolute rubbish in my opinion, but they did not seem to want to help. Fast forward 10 months, I finally get the additional two signups required (the conversion rate from free trial to sign up is abysmally low because of all of the below bad reviews and how the company runs itself.) I then have to hound them to get the withdrawal (which now should be $250,) but what I received was $128 (£101) just over half of what I should have received! This is apparently due to a change in policy that they have now had, whereby they’ve changed the commission structure from being $50 per signup to only a recurring commission of 15% of the monthly transaction (the equivalent to $7 per month per sign up.) When I challenged this, they claim they made this change a while ago, however I spoke to two other affiliates in the space and they never notified any us at all! What makes it worse is that when you log into the portal for the affiliate commission, it still shows $50 per bloody signup! That aside, moving onto the actual customer service experience, as I am still a customer for Shopkeeper as well as an affiliate. I paid for an annual subscription in November as it was advertised at a cheaper rate. I paid £170 equivalent of roughly $220 to secure the rate for the year. Fast forward to today, the 11th of January, and guess what shopkeeper fraudulently and without my authority debited my card again for another £170! They claim it’s because I’ve moved over to a higher bracket and they’ve pro-rated my bill for the whole year at a higher rate. This is abysmal customer service because I never agreed to this, I never allowed them to debit my card second time, and moreover I paid for the annual subscription in November and should not be charged again till the following November. If they’re trying to claim that they can up the bill after you’ve paid for an annual subscription, then not only did they miss-sell the package (because I paid for a whole year, not two months!), But they committed fraud by debiting my card without my approval. In conclusion, this is one of THE WORST, companies I’ve ever come across, both in their treatment of affiliates, and in their treatment of customers. I’m going to file a merchant dispute to get my funds back from the absolute scammers, and I will actively be dissuading people from ever using their software. Not only do they bite the hand that feeds them (their affiliates,) but they treat customers like absolute crap. From their blunt and unhelpful responses to poor customer service and extremely shady and dishonest business practices, this is a company destined to fail. You cannot treat customers and affiliates this way and expect to be able to compete in a space where you are one of the most expensive pieces of software and are arguably the least effective. As I said, I will not be using this software again, and I will be actively dissuading people from ever buying shopkeeper again.