Tyne
I have had a horrible experience
I have had a horrible experience. I still have yet to receive my February box. I was billed for March, still haven’t received shipping status for that box either. This has been a nightmare!
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shopfocallure.com (shopfocallure.com) has 1,893 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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1,893 approved reviews, newest moderated first
Tyne
I have had a horrible experience. I still have yet to receive my February box. I was billed for March, still haven’t received shipping status for that box either. This has been a nightmare!
Aliyatu B.
I never received my free box that i paid s&h for plus I was charged another $29.95 and still have not received any products!
Taylor M.
Their makeup looks so good! But I have waiting on my feb. box for like 3 weeks now, and I still haven’t got my March box yet,they look like their makeup is bomb!!!! But I have been waiting for my 2 boxes for awhile now.
Adi
Havent recieved my package. Extremely over priced.
Cecilia I.
Your customer service should be way better when the customer is telling you there displeasure in how your doing things. Its your job as a company to help the customers feel better about there choice in doing business with you. Not disregard what they want and you just do as you choose and proceed with your service when they no longer want it.
Korin D.
I have not received my products yet and it's been a month now, though I'm very excited to see what's in my boxes when they finally arrived.
Whitney B.
I love the products. A YouTube channel or page on the website with tutorials for the products would be a great addition though. Newbies to make up need a little help
Response from shopfocallure.comMar 28, 2019
Hello, We are incredibly grateful that you took the time out to leave us this note. We are working on You Tube videos. Our company values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.
Angela S.
I ordered the "free" box on February 25th or around there, got an email it would ship right away. Still no shipping info. The 2nd box I paid full price PLUS shipping on March 1st. Got shipping info today March 12th. Still no shipping info on 1st box. Your service is garbage. Can't understand emails. Third world country trying to type in English. Still no boxes. DO NOT USE THIS COMPANY. WARNING JUST DONT.