shopfocallure.comReviews of shopfocallure.com

Love the new subscription box. Customer service is amazing as well. Keep it up

Im rating follace on what inner heard, as well as read in the reviews. In so excited to get my first box! I receive 2 Ipsy boxes already. I'm support excited!! Just need my tracking # & can't seem to find it...?

I'm disappointed with my experience. I checked the return policy prior to ordering, but this turned into a bait and switch after I ordered and attempted to make a return. Return policy states: Returns If for any reason you are not completely satisfied with the products purchased from Focallure, you are welcome to return it. You must email us the support department within 48 hours of delivery, and ship the unwanted items back to us within 7 days. We will issue a store credit on the item(s) you return, or exchange it for new item you may like.  When I contacted Focallure, I was told i cannot return Babe boxes or skincare products. I responded back indicating I did not order a Babe box or skincare products, and provided the return policy posted on the website but no response. ??? Poor form, Focallure! Make this right.

I had an awesome experience. I really am Excited to try out the box

thank you for very nice box, cosmetics looks quite attractive, i will use it for a long time with pleasure!

I cancelled my account and then 2 days later was charged for a next months box and i cannot call customer support. I would very muuuch like to be refunded i am unhappy to have been charged for this next month's box after i cancelled the subscription already.

Very nice experience. My items are nice and can't wait for another box

I just received my first Babebox and was extremely disappointed. The eye shadow palette did not match the colors indicated on the box, like they ran out of boxes and put them in whatever they could find. The so-called brush that came with it wasn't a brush at all. It was one of those sponge applicators. The plastic that all of the products are contained in is so cheap and flimsy that if you drop it, it will definitely crack and break. The shadows are not at all pigmented. When I swatched them on my hand, and I have very light skin, you could barely see them. When I used them, even with primer, they had zero staying power, weren't at all buildable, and still looked like they had no pigment to speak of. They are cruelty-free, but not vegan and the shadow alone contains talc and 2 parabens in the first 5 ingredients. The little brush is useless. It's like something you'd give an 8- year-old. The mascara smelled terrible, made my eyes burn, flaked off, and needed 4 coats. The mask. I won't even use. I had never heard of or seen this mask before. I found it on another website. It had such bad reviews. People said it caused rashes, made their skin breakout, and dried their skin out. No thank you! The lipstick was a joke. It smelled like wax or play dough. The color was an awful out-dated peach color. It, too, had no pigmentation or staying power, as well as bled and feathered. The enclosed card indicated that the 5 full- size products were valued at $102 retail. However, I did my research due to the fact that the quality of the 5 products resembled that of those you'd get at a discount store. I found on one website the total value to be $10.10 plus shipping and on a second website $13.15 with free shipping. I felt totally scammed! The worst part? Since this was a free box that I only paid $6.95 for shipping, I still have to pay for a second month at $29 plus $5.95 for shipping! But they don't tell you that when you sign up for the free box! I found this out when I tried to cancel the subscription after receiving the first box. And who in the world adds shipping to a subscription box anyway? There are no other beauty boxes that do this! I get most of the other ones, and not any of them do. I'm thinking of filing a report with the Better Business Bureau. What this company is doing is not right!