Shop AppliancesReviews of shopappliances.com

BEWARE OF THIS SCAM COMPANY!! I ordered a washer and dryer set from this company because their website clearly listed both items as in stock and ready to ship. A few days later I received an email saying the washer was suddenly backordered, even though the website continued to show it as “in stock.” Trying to reach customer service was a nightmare — calls would either disconnect or I would sit on hold for extremely long periods. When I did get through, I was repeatedly given different stories and made-up ETAs. At one point I was told they would divert a washer from another shipment for me, but that never happened. After about a month I received a notice from the courier that only part of the order had arrived — the dryer. The washer had not even been picked up yet. No one from the company ever contacted me about the delay or asked whether I agreed to a partial shipment; they simply sent half the order and left me waiting indefinitely. When I called a month later to inquire about the status they just casually said it's backordered. I asked to cancel the whole thing, they tried to charge me a $250 restocking fee for the dryer, even though I had ordered a set and never agreed to a partial delivery. Getting a refund then turned into another ordeal. I was repeatedly told a supervisor would call me back, which never happened. One employee told me the order would be canceled and a full refund issued, but nothing happened for days. After continuing to call daily, I eventually received only a partial refund, forcing me to chase them again. When I finally reached a supervisor (John), he blamed ME for "ordering an item that was out of stock" — despite the website clearly stating it was available when I placed the order. He even told me to “breathe and drink some water.” The most shocking part was that he said they would issue the full refund ONLY IF I WENT ON TRUSTPILOT IMMIDIATELY AND LEFT THEM A 5-STAR REVIEW WHILE ON THE PHONE!! I'm pretty sure that's BLACKMAIL and I'm still considering my legal options. Rest assured I already filed a complaint with the BBB and both Texas and NY DA. I want to see them out of business the sooner the better. Eventually I did receive my full refund after threatening legal action, but the entire experience involved lies, poor communication, constantly changing stories, and unacceptable customer service. That’s not a retailer, that’s black market. I would strongly advise others to be very cautious before ordering from this company! Don’t believe the reviews here, I bet most of them were left as ransom. There’s a reason this “company” doesn’t have a google page or a Facebook page where you can leave a review.

Took 4 tries for them to deliver. I called constantly & one didn’t know what the other was doing. They need to improve on their shipping. When my refrigerator arrived, the men who delivered were great. They unboxed for me & were great.

I want to share my shopping experience. On January 20, I purchased an air conditioner from their website because it was listed as “in stock.” I paid the same day. However, they did not release the order to the shipping company until February 3. The carrier didn’t even pick it up until February 6. By February 17, when I called the shipping company myself, they couldn’t even guarantee delivery by February 20. It took nearly a month for an “in stock” item to ship from New Jersey to Houston — and I still hadn’t received it. I requested a cancellation because I never received the product. Instead, this company charged me $574.00 in fees. They wasted an entire month of my time and charged me for a product I never even saw. This is unacceptable. What’s even more ridiculous is that they offered to refund me $270 if I left a five-star review. I refused. Then they offered to issue a full refund in exchange for a five-star review. I will not mislead other customers just to get my money back. Buyers should think carefully before placing an order with this company.

I ordered all new appliances and paid for delivery and installion. The fridge door was delivered damaged and ShopAppliances promised to replace it. It has been 8 weeks since the damaged fridge was delivered and 10 weeks since the purchase. For the past 4 weeks the update had been the same, that they are waiting to hear for the manufacturer. This is totally unacceptable and completely unprofessional. I had seen mixed reviews before I ordered, but took a chance. Do not make the mistake I did! Do NOT order from them! Update: As soon as they saw my review, ShopAppliances contacted me with an offer of a partial refund contingent upon removal of this review. This is how they skew reviews in their favor - by refusing to deliver on their promise unless you agree to be silent. Awful company! Terrible customer service! Do not use!

I ordered a washer and dryer set ten days ago which they said would be delivered on the 14th. The night before (the 13th) they informed me I wouldn’t get them until between the 19th and 26th. I immediately contacted them to cancel the order bc I cannot wait another week or two to get them. The company is refusing to cancel the order and issue me a refund as requested multiple times. I will be disputing the charges! Beware of this companies unethical business practices!

BUYER BEWARE! A total nightmare to deal with. I purchased 10k of Thor appliances - after the ambitious saleswoman, Natasha, closed the sale that is where anything positive ended. Their delivery company delayed my order by weeks, then no-showed multiple delivery dates. When they finally delivered, they delivered the wrong model dishwasher, the fridge was damaged and defective, and the range had signs of use (stained griddle and scratches on 4/6 burner tops - I later found out they sold me refurbished range- which the lied stating Thor does sell refurb - Shop appliances refused to do anything and I have repeatedly told the manager will contact me back but they have not done so after months of trying and 20+ emails and calls. They instead told me to contact Thor and this company has proven to be even harder to get any resolution or support from - they have refused my requests to send service or take the items back. I am a business owner myself and I do not take reviews lightly, I would not write something unless I truly had an experience worth sharing and I would not wish this on my worst enemy. Do not buy from this business and do not buy Thor appliances.

I purchased a $1500 GE profile stove on 12/15/25 with a promise it would be delivered on 12/19/2025. I was ecstatic when I received a call stating it was going to be delivered on 12/17. I quickly posted my old stove online and it sold within an hour. The night before delivery of new stove, the new owners of old stove picked up their stove. I waited all day for delivery of new stove and I reached out to company to find out where my new stove was. Long story made short, the new stove was not even on the truck to be delivered! I was told my stove would now be delivered on 12/22/25! So, here we are without a stove for the next 7 days! Fast forward to 12/22/25...The delivery time came and went. Once again, I had to call Shop Appliances to inquire about my scheduled delivery. Soon after, I received a call from delivery guy that my stove was on the truck but it was smashed and proceeded with photos of the destroyed stove. The glass on both oven doors were smashed with no glass left in them and the top portion of the oven was bent over almost touching the glass stovetop. As per Shop Appliances, this stove was still supposed to be delivered and I had an option to refuse delivery or choose to have it fixed. Delivery of this damaged product never occurred. Needless to say, I was without a stove for Christmas. To my surprise, this company had the nerve to charge me the cost of the stove even thought it states on receipt the customer would not be charged until "Due on Fulfillment". I had to wait another 7 days until money was refunded! This was a costly lesson for my family during the holiday season and I will never make the same mistake again by purchasing anything else through Shop Appliances,com.

I bought a refrigerator, stove, microwave and dishwasher online here. I was hesitant to purchase here as I could have bought locally for$100 more but relied on reviews which I'm beginning to think are AI generated. The appliances were paid for and we they still haven't been delivered on 12/17. They scheduled delivery 12/12 never showed up. They texted and said they were delivering at 7am Sat 12/13 and never showed up. On Monday 12/17 after giving them 4 out of 5 days to deliver on the week they conveniently could only deliver on the one day I couldn't get off work. They have now told me they have to deliver the week off Christmas. Do yourself a favor and buy locally. Shame on me for buying from them and I'm going to pursue every action i can to try and make sure others don't make the same mistake.