Shop AppliancesReviews of shopappliances.com

Update as of 10/20/26. Again, thank you Trustpilot. This is obviously an effective service. I have two emails this morning from this company offering me first $200, then $250 to change my review to five stars. Apparently that's the going rate for lying now. First email offered me $200. I told them I am not going to lie for $200 or $2,000,000 and to not contact me again. I told them that I would indeed edit my review to include their latest shady tactic if they bothered me again. Minutes later they upped the bribe to $250 with another email, so here I am. Buyer beware, you will possibly save a few bucks as I outlined previously, but this is who you will be dealing with. Thank you Trustpilot. It is clear that this garbage company is reading this review. My review is long and is as much a vent as anything, but your service is obviously effective. I saved probably $500 buying four appliances from these guys. To be double charged, overcharged, ignored, and generally frustrated for a month. Continue reading if you like, but that's the gist. Update. As of 6/30, the appliances finished their ~325 mile journey in just 30 days. I assume the walk was arduous with the heat in the northeast. After a ton of back and forth the with Shop and the two companies handling the shipment, I was told on 6/26 that the shipment would arrive on 6/29 between 9 and 1 with a call two hours ahead. At 1 since I had heard nothing, I reached out to the shipper and was told that they would be there soon. Out of the blue they show up a few hours later and my delivery is done. A few days later a call from customer service was ignored during dinner and an immediate callback was answered and I was promised a $100 credit. The follow up email again told me about a $100 credit and asked for me to remove or update this review since I was now satisfied. $100 won't touch the expense of having the trades here to install based on their promised dates, even with a buffer for realities. $100 doesn't touch the inconvenience of waiting a month for a purchase to arrive. Update. As of 6/26 the latest round of promises from this company have been broken. Their shipper has located the shipment and had me waiting for delivery today with a call yesterday to talk about a four hour window. That call never came so I reached out and now am to expect that call today with hopes of delivery on 6/29. Original review. Ordering was fairly easy. So easy that they somehow charged my card twice, both times for the wrong amount. I have had to dispute one of the charges and get refunded for the appliance that they charged me for, even after removing it from my order due to being out of stock (yes, it said it was in stock when I ordered). That's where the fun begins... Order was just under a month ago. Seemed to be moving along reasonably well, with a predicted delivery date of June 15-17. Nice. Have the installers set up for the end of that week to allow for slippage. Not only is the order not here as of June 24, no one knows where it is. Shop appliances tells me to contact the local shipper as it is at the local site for delivery. I do. They can't find it. Email Shop Appliance customer service and they open a ticket. They call me back, read my email back to me, assure me they will get it taken care of, then close my support ticket even though nothing has changed. Price is better than most other places, but the other stuff is a disaster.

It took almost 3 weeks for a refrigerator to be delivered. (Thank goodness it was only a basement refrigerator and not the main refrigerator) I paid a $99 basic set up fee but at delivery the driver said putting the handles on the refrigerator was not part of the service. Say what? NEVER AGAIN !!

Probably the worst appliance retailer on the planet. Zero communication and customer support. They won’t even tell you if a product is backordered, they’ll sell it to you, and you’ll never hear from them again. Takes days of nonstop tickets and phone calls to actually get someone on the phone who knows what they are talking about. RUN AWAY.

I’m usually the first to give the benefit of the doubt, but this experience was unacceptable. If this reflects your company’s standards, major changes are needed. ​Key Issues ​Poor Communication: The "lead" delivery person was dismissive and unhelpful. There was a significant language barrier, but the real issue was the lack of professionalism—often staring blankly instead of attempting to coordinate with me. ​Lack of Effort: The lead insisted the fridge wouldn't fit before even pulling out a tape measure. The overall attitude felt like I had woken them in the middle of the night to make them come here. ​Careless Completion: They left the massive shipping box on my porch without a word. By the time I noticed, the wind had blown it into the street, scattering debris across the road. ​Bottom Line: I have no issue with diverse crews, but a delivery team must have at least one person capable of basic English communication and a professional attitude. This was a total failure in service.

The entire buy was bad and the delivery was worse. Do not buy here. Every single bit of instructions were none and the drivers told me that I can basically stick the rest up my hoo haw Rude and mean. When I asked about the inspection and check list he said NO. I asked him if he was taking the packaging he said NO you do it.

I purchased $5000 worth of appliances from this online store December 15th of 2025. It took them 2 weeks to reach out to me for delivery. We live down a dirt road in the Rocky Mountains, where it has a tendency to snow in the season called winter. They were warned the road was muddy, came and looked at it and after getting to the end of my driveway, they left. I had no opportunity to try and get the appliances. Be warned, they only deliver once per week. So if you happen to have a vacation planned, they may not be able to deliver for > 60 days after you make the order. If that happens and they deliver you a stovetop that is smashed to bits, they will not accept responsibility for their actions. I would STRONGLY recommend you do not purchase from this company unless you live on a paved street. I would STRONGLY recommend you NOT let the crew leave until you have opened every box and inspect the appliances, or you will be screwed. If I could take my $5k back, I would. It was not worth the hassle of trying to receive a delivery or getting the company to replace the damaged item they left here. 0/5 stars, rural buyer beware. ——- Update on this review: A negative review is apparently what spurred this company into appropriate action. After posting this and filing a formal complaint with my bank (thank you Capital One), they changed their tune and offered a refund. After 52 emails and 70 days (155 days from purchase), I was refunded fully for the damaged item I received.

They deliver damaged appliances and don't refund or replace the appliances when you request either resolution. Completely regretting using an unknown vendor.

Purchased washer, dryer, fridge, dishwasher, microwave, stove and all items to go with the purchase. At time of delivery the stove wasn’t with the order. We have been trying to get the stove and no one can help me. Delivery company blames Shop Appliances and vice versa. Absolutely horrible. Stuck with 800.00 dollars in dispute. I do not recommend. Been dealing with this for about 10 days without resolution.