Very Upset C.
Shady Business, Poor Customer Service, Outrageous Shipping Costs
Charged excessive amount for Shipping, and yet the Merchandise arrived damaged and with missing lid. Followed their website instructions about contacting them, they asked me to send photo of the shipping box, which was already in the trash. They told me that with no photo of the shipping box, there would be no refund. I had to dig into the trash to pull the box. They still refused to issue a refund, or provide Return Shipping Label to return the merchandise. They stated they had no use for damaged merchandise. They wanted me to file a damage claim with the post office and wait for my refund that way or return the item in person to their store... 2400 miles away from me. Horrible Customer Service, after several frustrating emails, they began to lecture me on how they package merchandise, and how I was not cooperating by ME refusing to file a claim with the post office. Bottom line? they rob you with no shame. over charge shipping, they send incomplete orders, they do not take responsibility for their shady packing, make you jump through hoops to get a refund on their merchandise, then ask you to return it in person, regardless of where you live. Worst shopping experience ever, and pretty darn rude people.