Shop4SeatsReviews of shop4seats.com

Order was placed and delivery date was set up, when RV furniture didn't come after 6 weeks of wait time, customer service explained, that the reason was "couldn't charge the card". Never called or noticed by email. Sofa came with the hole in it. When I called to the customer service, they wrote a claim and said that damaged piece will be replaced by the new one. Never came. When I called them back, their explanation was that nobody put any claim on file. Please be aware when you will buy a lounge dinettes, just two people can fit there is no leg room for a third person. if you will decide to exchange your purchase to a different item, company will charge you a 60% restocking fee and you will have to pay for the shipping fees, and for the new shipment.

On 11-9-15 I ordered a integrated seatbelt front seat for my truck, was billed for $2,777.94 and advised the seat would be built and shipped on 12-18-15. On 11-25-15 I received an email from "Clara" advising me that her manager informed her that they do not manufacture the seat that I selected from the photos on their website. I was asked if I wanted a full credit back or select a different seat. I immediately responded, asking for a full credit ASAP. I received no acknowledgement of my request. On 12-2-15 I had still not received a response and my credit card had not been credited back the amount of the purchase. I emailed a follow up inquiry as to the status of the refund. No response by the end of the business day. 12-3-15 no response. 12-4-15 no response. 12-5-15 no response. 12-6 no response. On 12-7-15 I telephoned Shop4Seats and spoke to a gentleman, explaining the purpose of my call, and asked to speak with the manager. I was placed on hold and then connected with "Clara" who was the last person I wanted to talk to. She informed me that the full credit back would be posted on 12-9-15. I asked her why it took 3 weeks to inform me that they do not produce a product they continue to advertise? I received an explanation about a communication breakdown between the production departments and corrections to the website were going to be made. She later stated that they will be manufacturing the seat in the future, but had not received approval yet. I then asked her if Shop4Seats was going to pay the credit card interest I will be charged for a non-existent product that I was still waiting for a refund on. She had no answer. She also had no response to why I had received no response to my inquiry. I am not sure if the management has a clue of the business practices and customer service, but someone needs to make some major changes on how they do business. Anyone considering a purchase from Shop4Seats might want to consider other options. On 12-9-15 I finally received the credit back. It should be noted that they continue to advertise the non-existent seat.

We ordered a complete new interior from shop4seats. It was ordered in March and I was told by Clara that it would ship on May 5th and that I would get an email. My CC was charged in March. May 5th came and went no email. I tried calling and got Clara's voice mail, she never returned my call. The next day I called customer service was given an other person to talk to. I spoke with Andrew who said he would look into the matter and call me back. Big surprise no call back. Finally I spoke to another person in customer service who told me my order would ship on May 18th and to expect a call from the shipping company for delivery. We never got that call, we had to contact them. They did not deliver the day they were supposed to. We received our shipment 5 days later. I would not recommend shop4seats to anyone. This is the worst customer service that Ihave ever experienced.