Shop4SeatsReviews of shop4seats.com

Called to place an order for an entire new interior for our 39' dutchstar. Complete RENO job. Waited on hold forever during normal business hours. No answer at all. There is literally no support. I read the other reviews and was willing to give them a chance since they were kinda all over the place. But if I can't even get help to place an order, NO WAY would I go through this if something god forbid, happened to the order. Especially when spending $6,000+. No thank you. Answering the phone is business 101. Can't answer the phone, then no way you can service your customers. Good luck though.

Honestly probably one of the worst customer experiences I've ever had, I would avoid at all costs and personally plan to never shop here again. Be wary of "invited" reviews as others have pointed out. - Received an shipping estimate of 2 months from the order date (yes, I understand it's covid. fine, i accepted this.) - A week before shipping, order updated to be an additional month longer - Called to see if this was in fact correct, and what level of certainty there was around the new shipping date. Received a callback a few days later that it would in fact ship on the original date due to some miracle - 1.5 weeks or so later, received the wrong items - Called to try to figure out what was going on. No answers. Explained that I am moving in several days and cannot have giant van seats that I did not order be moved with me (the items i ordered should be about 20"x20"x4") - Called again next day, now told to open the items i received (which i did not want to do) and photograph them for the customer service department. - Called back the next day, confirmed this is not what I ordered. Still no instruction on what to do. - Called back the next day, they need to be re-packed and shipped. Explained I do not have a printer or fedex store within 40mins of my house. Told they will respond with options. - Called back the next day (now friday). They had already mailed labels to me without any confirmation. This will of course not work because I am moving, as I have mentioned on every call. I request e-mail labels and have to print the labels at a printing store & drive 40mins each way to drop off the items. My items have been found in PA, no idea when I will receive them. - Called back on Monday, actual items i ordered were going to be shipped to old address even though I again have mentioned that I'm moving. Provided new address and should receive a call back about whether changing the address is possible. - Called again today. Apparently the shipping dept got back to them but no one told me. My items are going to be shipped back to shop4seats, and then shipped to me after inspection. What if they fail inspection? no answers. Told to call on the expected arrival date to shop4seats to see what is going on. 2 1/2 months and about 10 calls later, still no product. No proactive reaching out to inform me of my order status. No expedited shipping at any stage. No refund, credit, or discount of any sort. Really regretting giving these people my $500 and don't plan to ever give them a dime ever again. Even if they are the cheapest option, it's not worth my time. If you're still reading, the latest updates: After posting this review I was called by someone who said they were responsible for resolving trustpilot reviews. She berated me and said "I'm going to need you to take that review down." She claimed to be working on a deal to help me with my issues, however I still have not heard back. On Friday 9/25 I finally received 2 swivel plates. These were supposed to be 12 3/4" x 14" bolt pattern (astro/safari factory seats, dimensions from their website). The plates I received are drilled for 2 different bolt patterns, neither of which is that bolt pattern. On Monday 9/28, I called to figure out what is going on. The person who received the call said there is nothing they can do, they are creating a ticket and i'll receive an e-mail in a day or two. believe it when i see it. Thursday 10/8 - received another return label although I requested specifically to not receive one and have someone contact me to figure out what is going on. I called in and after escalated the person I spoke to said there is no way for them to verify that I was sent the wrong item without photos and dragging this process out more. He couldn't even say whether the actual appropriate product exists or is available. I requested that I just receive a reimbursement of some amount and modify them to fit so that I can just move on with my life. The person explained the most I could expect is $25 off of a $425 order (<6%). Thats that apparently. Thanks shop4seats for taking my money ✌️.

Ordered new seats and bases for 2007 classc e450. Everything a month late. Boxes weren't ordered for 2 weeks after i called and only because i called again. Arriving bases completely wrong. No seatbelt mount or alarm shut off. Nothing fit. Worked closely with salesman to get it right and now they say what he ordered was wrong. They don't return calls, terrible service. Very disappointed

Horrible horrible horrible. Contacted them and purchased a RV dinette table with hardware mid July. Item did not arrive until August 29. No instructions, no markings on table for pedestal placement, and the mount for the floor is HORRIBLE. It requires a huge hole to be drilled into the floor. Call them and they are ZERO help. What a waste of time and money.

Customer service is awful. Ordered seats and bases for my van 3 months ago and asked the bases to be sent early. Called when they weren't shipped and asked again for the bases to be sent early, nothing was sent again. Finally my seats arrived over a week ago, without bases, and I've called 5 times in the last week, with no response other than "my supervisor is looking into it." These are now two months late and holding up my project! Unacceptable!

Ordered a seat swivel for my express van. After reviewing the order confirmation I realize it takes 3 weeks before being shipped. Nothing was mentioned in the ad about it taking so long. Oh well, 3 weeks go by and nothing. I email and get a response after 24 hours saying the production line is backed up 3 weeks so it would be 6 weeks total before my item would ship. I was given the option to cancel. I said yes. Never heard back, even after another email asking if she had canceled the order. A week later I call, the guy on the phone says she never canceled the order. Pretty disappointing. I won’t be ordering from them again.

Truly the cheapest furniture on the market I have ever seen. Living room furniture you need a pillow to sit on as wires poke you. Dining room furniture is so flimsy can’t even use it. Dining seat was to small for people to sit on and table was junk. Please buyer beware n terrible customer service. Glad to see some people received much better furniture then we did. Highly unsatisfied with their product.

Absolute worst customer service ever. Went online to order a seatbelt. The online shipping calculator told me that it had to come on truck freight and was 200 dollars for shipping a 35 dollar seatbelt. Called in and spoke to someone. Was told they would get a shipping quote and call me next day. Waited 2 days and heard nothing. Spoke to the same person, he told me he didn't call me because he was off. Which is fine, but dont promise someone you will call them back. Anyways, spoke to him and he got me an accurate shipping quote, however now they do not stock the seatbelt and have no idea when they will get it back in stock. He again told me he would call me next day, never called me back, which honestly, I am not surprised about. I took my business elsewhere and will not be ever going back.