Shop4SeatsReviews of shop4seats.com

I ordered a clearance seat, and between online and over the phone, it indicated that it would fit in my truck. After I ordered, I hadn't received any notification that the order went through, or any shipping information. I called and found that my e-mail was incorrectly entered. I was informed that they were unable to correct, but they forwarded the order confirmation to me. A few weeks went by, and I still haven't received anything, I called again, and was informed that the sub-frame was incompatible with my truck. They called back after a bit, and informed me that a new sub-frame would be built (no charge). [Thank you]. After another week, I called back again, because I hadn't received the seats, and was informed that the sub-frame wasn't built yet (got lost in the shuffle); I was understanding, and wasn't in that big of a rush, so no problem. I called again, the day after I was told it would ship (I hadn't received an e-mail, but expected this due to the incorrect e-mail on file [and was told that it couldn't be changed]). Was informed that they were a couple days behind; again, not a big deal. A few days later, I called again, and spoke with John Jasso, who informed me of the updated ship date, and he was even able to change the e-mail on my profile so that I could receive notifications. I received the notification, and received my seats. (Thank you, again). When I went to install, that same day; I noticed that I was sent seat belt brackets (to install the seat belts between the 3 seats); The instructions said nothing about the seat belts, I called, and was informed "that if they told me where/how to install the seat belts, it would be a liability". They said to "go to a mechanic"..... I am one..... Personally, selling seats, and not informing the customer how to install the seat belts to meet Federal Safety Standards is the liability.... Overall: The time/delay in getting the seats; I can life with (I wasn't in a big rush). The e-mail mistake; happens sometimes. The rebuilt frame; good customer service. The seat belt bracket issue; Not Good!

Your customer service agent, John, was extremely helpful in coordinating the schedule for my delivery. Other companies would do well to have such a capable representative dealing with customers. Update: 04/30/18 Although these people are very nice on the phone, my order has been lost in shipping. If they can't find it then it will be another 4 or more weeks - it has already been 7 weeks - not so happy camper.

OK, the furniture is top notch. Made in the USA, and very good quality. Now, that being said, we did have some problems getting it IN to our MH. The arms of the couch had to come off(>24"). When we unbolted them one of the threads were turning inside the couch(put in when it was built). I had to bet bolt cutters to get it off. So the one arm went back on with 3 bolts. Not a big deal as it's just going to sit there. But going forward I think there needs to be better QC when they set in the threaded inserts. Maybe torque them a few times and then back them out. JMHO.

The seats are amazing. Exactly what I wanted and ordered. So popular- there was even a 2 month wait after the order. I saved for a long time to purchase new seats for my rig, and splurged on some extras: Heaters, lumbar, and massage. So when they finally came, I had them installed. My only problem- the seat massager not working. The fix took from July until October 1st. The length of that was mostly due to slow or often non existent response times by email. Re routing through the phones not even able to find my order. Needing to speak to technicians who were never there. Ultimately, two external parts shipped to try and replace did not work- so I had to take the brand new seat to a local upholstery hot rod shop and pay out of pocket for the repair- then wait to get reimbursed. I got three different quotes and had to drive with the seat to all three and have then inspect to get a price. Shop for seats needed to approve the amount before proceeding- which I understand. Ultimately, they reimbursed me for the repair, Richard eventually took charge and stayed on top of the process to see it through, and I couldn't be happier with the seats. It's frustrating spending so much time on something so so simple- but, now that it's done- I can say the seats were well worth it. In the end they made a customer, and sometimes things happen. When they do the timing is key to that satisfaction, and customer service experience.

First, let me say that my customer service rep Clarissa has worked hard to complete my order. Unfortunately, she and I shared a mutual frustration with my request for a fabric sample to complete a match to the interior of my Ford Expedition. Checking my notes, believe it or not, it took two months from my original request to receive a fabric sample to give the go ahead on my order. Myself, working in customer service, can appreciate that at times, no matter how hard you work at it sometimes things just go astray. That said, I look forward to working with Clarissa to complete my order. Only thing that would make me happier at this point, is to receive my center console EARLIER than the scheduled ship date of July 29. Maybe, in lieu of the above circumstances, your organization could make this happen. Best regards, Tom Ord Sales Order No. 8112

1.Lead time from placing order to the date of delivery to our home - 8 weeks. Company advertise 5 weeks lead time on their website. 2. We ordered leather sleeper sofa bed for RV- to our surprise the only leather part on this sofa is front. Everything else (sides, back....)is made from synthetic material. Thankfully color is matching, we paid top price and expected this piece to be made from leather. 3. Frame- It look strong, however the mechanism that converts sofa to bed is very ridged and it takes two strong people to convert this seat to bed. We will need to take this to shop near where we live, and see if anything can be udjusted because as it is is not workable. It will be extra cost to make it usable. We decided to keep this couch since return policy is very inflexible, plus we want to start our travels and do not have time to wait another 8 weeks. Time will tell how this piece will hold up after few trips. Looking back on this experience I will never order any furnitures without seeing them first at the showroom. We consider it lesson learn. I will recommend this company only to people that have ability to go to the showroom and see what they actually ordering. The website is beautiful but not explaining what Leather means in their description.