Shop4SeatsReviews of shop4seats.com

Good product but not happy that they shipped my 3 leather chairs with only one arm rest attached. I never had the choice of ordering the chairs with both arms attached, which I would have preferred.

I received the sleeper sofa and 2 recliners in February 2018. The sofa sags in the middle and the recliners would not recline. I spent several hours on the phone with the company and must have talked to 8 people. The last one was to call me back on March 12 and never heard from him again. He was supposed to be a manager that could assist. They did send someone out to fix the recliners but they could not fix them. However, we were in transit and was assured they would be fixed. When ordering I was assured of the comfort and how well built they would be. Sad to say all that was not the truth. The sofa is like sitting on a buckboard. I am so disappointed and really got screwed out of over $3,000.00. Will never recommend Shop4seats. We travel full time in our RV and see and work with alot of people across the United States. I have not been shy about telling about the poor customer service and the quality of the furniture.

Ordered new captains chairs and a sofa for my motorhome. I am happy with the look and feel. When I ordered I was very clear that what I had now was flexsteel power seats. I asked several times if i needed anything else for the base as i was not going to be using the power base from my existing seats. Was told repeatedly " no you will have everything you need". Got the seats and of course the pedestal isnt high enough with what they supplied . Was told I forgot to order new pedestals. i didnt forget. I asked what I needed. And I wouldnt have bought the chairs knowing i had to spend another 140.00 each for new pedestals. I am very disappointed. Will never recommend them to anyone.

I was called by Jennifer Moralez on 1/16/17, immediately after posting an unacceptable/bad review of this company. She offered me a full refund if I agreed to remove my bad review off of this site. After months of problems and of calling for assistance over and over again to no avail, its amazing how they have been able to call me everyday to see if the refund posted to my credit card account so that the review would be removed. I agreed to remove the bad review so I could get my $1084 refund as they also had the sofa I returned. I am very thankful that I finally got my money back. Thank you Jennifer for issuing my refund.

I have ordered from this company on 2 separate occasions with each order at $1,000 or more. My second order was placed on 4/7/2015. It was supposed to ship on 5/22/2015. So far I have received no tracking information and no responses to my email inquiries. Upon calling I am told it was shipped but no one will tell me the name of the carrier or a tracking number. I paid $226 just for shipping and they have no tracking number? We are leaving on a long trip 6/10/2015 and I am NOT confident this piece will arrive on time. This is my last order with this company.

Initial sales reps were friendly, but customer service issues took too long to resolve. Had to call numerous times and repeat my issue to 2-3 people each time. I was always told it would be resolved within 24 hours, but it never was. I then had to call back and do it all again. It took repeated requests to get anyone to actually do anything. Will update upon receipt of seats.