Shop2ShipReviews of shop2ship.com

Response from Shop2ShipMar 17, 2021

Dear Graham, Thank you for your review, we appreciate your business. Kind regards, The Shop2Ship Team

Response from Shop2ShipMar 17, 2021

Dear Marcio, Thank you for your review, we appreciate your business. Kind regards, The Shop2Ship Team

Response from Shop2ShipMar 17, 2021

Dear Herminio, Thank you for your review, we have reviewed your account and we don't see any parcels ever received, could you please send us an email at [email protected] with the details of the parcels that you miss? We would love to help you find it. Kind regards, The Shop2Ship Team

Response from Shop2ShipMar 17, 2021

Dear Yakup, Thank you for your review, we appreciate your business. Kind regards, The Shop2Ship Team

Response from Shop2ShipMar 17, 2021

Dear Reimans, Thanks for your review, we appreciate your feedback. We are sorry to hear about your bad experience with the USPS delivery, it is now know to many of our users that the USPS has been facing severe delays and have started marking parcels as delivered when they have been sorted at the destination facility, it did take them up to two weeks to finally delivery to us during Christmas because of the election backlog and the Christmas surge, currently we are not seeing any delay over 2-3 days from the USPS. All parcels delivered to our US or Germany facilities are checked in and the owners notified within 12 hours. Kind regards, The Shop2Ship Team

Response from Shop2ShipMar 17, 2021

Dear Steve, Thank you for your review, we have revamped our customer service experience and are replying to all emails within the hour, please send us an email at [email protected] so we can help you. Please see our comments to your statements below: 1- Regarding the description of the item we are only able to use the information we see on the delivery label such as origin, tracking number and consignee details. Most of our users are well aware of the content of each tracking number. 2- Regarding the photo service, if you have any issue identifying an item after purchasing the photos if you need more photos, our team will gladly take them and share them with you which has cost to our company. 3-Regarding US delivery charges, it is not very common for us to ship in the us and it is considered a fraudulent practice since if the user has an address in the US the only reason to use our services is to hide his/her name and real address, for that reason we can not offer as competitive rates as we do for other countries. Overall Steeve, your review seems a bit off since the name you are using doesn't even match the name on your email address. Kind regards, The Shop2Ship Team

Response from Shop2ShipMar 16, 2021

Dear Kevin, Thanks for your review, according to our system you created your account at the beginning of 2020 and we did provide you with a US address and suite number immediately which is the first service we provided to our users so they can start using our parcel forwarding services from the US and Germany. Kind regards, The Shop2Ship Team

Response from Shop2ShipMar 17, 2021

Dear Sok, Thank you for your review, we appreciate your business. Kind regards, The Shop2Ship Team