ResMed ShopReviews of shop.resmed.com

Was very easy and quick to order the air sense 11, and to submit the prescription.

Minimal effort, efficient service, and speedy results. Great experience and I would highly recommend based upon my recent purchase.

Generally satisfactory with a few bumps. I carefully followed instructions and e-mailed the required prescription. After a few days, received message that a prescription was never received. Sent it again. This time received but rejected (lacked statement of length of treatment). Finally wrote my own prescription (I'm a doctor) as efforts to contact my Sleep MD were unsuccessful. But when I called customer service about these problems, they were polite, helpful, followed up, and generally did a model job. All well in the end.

I needed a smaller CPAP for travel, and they were able to supply it in a timely manner.

Overall it was a good experience, it would have been better if it we had been able to reach someone with questions a little easier but we know everyone is short staffed recently.

Thank you for your prompt replacement of the headgear/nosepiece design that will work better than the original design I received with the air mini. I am grateful for your kindness and prompt attention to this need. I am having trouble fitting the nosepiece into the msk/headgear and requested a phone call for assistance. I was given today at 10:00 to receive this call. However, no one called me today to give me this help. What should be my next step to learn how to put the nosepiece into the mask?

My only problem was really on my end. I did not know which doctor to contact for my prescription, thus I spent time going between them.

I ordered an AirMini, adding my prescription information, and expected a prompt response and delivery. Unfortunately, the prescription wording and style was not completely acceptable to the processing team, creating delays in delivery. Ultimately, after multiple emails, a direct conversation with one of the Respiratory Therapists was required. The discussion was helpful in resolving the confusion. I think that a direct discussion prior to rejecting an order would have been helpful. Regardless, the processing of the order was excellent, the delivery was prompt, and the follow-up after the delivery has been good. For me, this product is easier to use than the Airsense. It is less complicated to wear, and it provides a good sleep assessment program for the iPhone. I wanted to use it for travel, and it will be much more useful, in that regard.