ResMed ShopReviews of shop.resmed.com

Very difficult to get help with a real person. Will be calling back the third time today

Need more options on multiple replacements filters, hoses, etc.

It took 3 months, and multiple documents to merely get filters for my CPAP machine. In spite of my sleep report, an order for a CPAP and the dr recommendations from my sleep report, they were looking for some specific wording that they didn't see. In the end, they approved it without further documents. I could understand some more rigor for a machine, but all I wanted were filters for my travel CPAP. Once approved after 3 months, they said they were backordred....but then they arrived within a week. They were good at communicating that they needed more documentation, and following up.

Machine functions well except for Bluetooth connection for data upload. Also, need to purchase special tubes and humidifier tabs direct making Medicare coverage all but impossible

The service you contract out to was not so helpful. I was told the tubing I use for my airsense worked on airmini and I called to double check but first person didn't know answer and said someone would call. they never did. I had to keep calling and going thru ridiculous voice mail system until eventually someone did call back who knew answer. Also your website is remarkably unclear on this point.

Should have been great if it (ResMed AirMini) is universally compatible with the others.

A lot of hassle sending you the prescription from the doctor for humidifying filters -- not exactly opiods! There was no insurance reimbursement involved. It makes no sense to require a not from a doctor to by something with no risk to the user.

I sent an inquiry regarding the inefficiency of the humidifier inserts and never received a response.