ResMed Shop Reviews | Read Customer Reviews of shop.resmed.com

ResMed Shop Reviews | Read Customer Reviews of shop.resmed.com

ResMed Shop reviews

Showing 56 reviews with 3 stars · Clear filters

Steven D.
Sep 12, 2022
I called 2-3 times, no live person available
I called2-3 times, could never get a live rep to speak with. They did email me, but with a partial reply only. I still need clarification of a change of mask, not addressed in your email replies.
Response from ResMed ShopSep 12, 2022
Hi Steven, My name is Amanda, and I am with the ResMed Shop Customer Support Team. We see you've already been in touch with our Customer Advocates, and it looks like they will be contacting you shortly to follow-up. If there's anything else we can do for you, please don't hesitate to reach out.
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Emily B.
Sep 6, 2022
email receipt hard to read
Very happy with products and services, and ordering is easy. The email receipt is impossible to read without changing the magnification of my screen to about 20%. I thought maybe it was a glitch on my end but it's happened twice, and every other company seems to know how to send one.
Response from ResMed ShopSep 12, 2022
Hi Emily, My name is Amanda and I am with the ResMed Shop Customer Support Team. Thank you again for your feedback the emails received from the ResMed Shop. We are always looking for ways to improve our products and services. Please reach out to us should you have any further questions or comments!
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Textom
Aug 30, 2022
First time with humidifier insert left…
First time with humidifier insert left me with a raging sore throat from dryness after three hour use at night. I immediately got relief when I went back to my full MedRes cpap. Used mini again last night with the PLUS humidifier insert. Made it through the night OK with short sips of water at midnight and 3:00a. Hopefully that is the solution. I need the mini for long flights between Australia and USA. Will be trying it out more times to gauge lasting good results before deciding to return mini and all its parts.
Response from ResMed ShopAug 31, 2022
Hi Textom, My name is Amanda and I am with the ResMed Shop Customer Support Team. Thank you again for your feedback regarding products that we carry on the ResMed Shop. We are always looking for ways to improve our products and services. Please reach out to us should you have any further questions or comments!
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Kirk S.
Aug 11, 2022
Backordered delay
My Travel Mini was on backorder. Once it arrived in stock, I expected delivery within a week. That did not happen. I was told my unit was in shipping but it was not shipped until I called daily to get the status. That took another week before it shipped.
Response from ResMed ShopAug 12, 2022
Hi Kirk, My name is Amanda and I am with the ResMed Shop Customer Support Team. We're so sorry for any inconvenience this matter may have caused. I will have someone contact you shortly to follow-up and discuss further. Please let us know if you have any additional comments or questions!
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Robert B.
Jul 7, 2022
Planning to go overseas & was suggested…
Planning to go overseas & was suggested to seek out Air Mini. Trying to do an online order was quite difficult. After spending time getting into the website, finally connected with a person. All good, but then get to shipping, and not to my state. It would be a huge help to have that kind of information way upfront instead of wasting my time & your team.
Response from ResMed ShopJul 8, 2022
Hello Robert, Thank you for taking the time to leave us a review. My name is Amanda, and I am with the ResMed Shop Customer Support Team. We understand and apologize for any frustration. Please reach out with any additional comments or questions. Amanda Customer Advocate Support
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Aniruddha M.
Jul 5, 2022
The new airmini nose pillow is not…
The new airmini nose pillow is not good, it’s uncomfortable to use, and it doesn’t properly fit my nose. My old air sense 10 nose pillow is definitely better at many levels. Ani +1 7326886161
Response from ResMed ShopJul 6, 2022
Hi Ani, My name is Amanda and I am with the ResMed Shop Customer Support Team. We're so sorry for the trouble you've had in regard to your mask. I will have someone contact you shortly to follow-up and discuss further. Please let us know if you have any additional comments or questions!
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Gary S.
Jun 16, 2022
Very compact but initial nasal congestion
Very compact. However initial use left me with a fair amount of nasal congestion. Significant sinus buildup with runny nose for several days. Maybe because it was new and possibly manufacturing residue?
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david D.
Jun 1, 2022
It was very difficult to get ahold of…
It was very difficult to get ahold of anyone about the Rx issues. My credit card was charged right away, but it took well over a month to get the device. When i did speak to staff, they were always easy to talk to , but his took so long
Response from ResMed ShopJun 6, 2022
Hi David, My name is Amanda and I am with the ResMed Shop Customer Support Team. Thank you for your feedback regarding the prescription process for the ResMed Shop. We are always looking for ways to improve our products and services. Please reach out to us should you have any further questions or comments!
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