ResMed ShopReviews of shop.resmed.com

When trying to place an order, the website rejected my zip code: "unable to ship to zip code." When I called there was no answer, no message, no voicemail - nothing. I did receive a call / voicemail the next day acknowledging the missed call, but when I called again no one was available to take my order. I had to wait for a call back over 24 hours later.

It seemed quite silly to need a prescription from my physician for a refill of humidification cartridges for my ResMed AirMini. Because if I already have an AirMini that needs re-supply, clearly I have a prescription to have acquired the device in the first place.

1. It is too difficult to speak with a rep live. You call a phone number and then a message is relayed. 2. Your resmed phone number is recognized as spam by my cell phone. If your rep tries to call back- the call won’t go through- please upgrade your phone system. 3. I work too so this call back game doesn’t work. Have people available to take my call and answer questions immediately when I call. 4. The staff is great once you can actually speak with them. But I shouldn’t have to play phone tag over 3 days to buy a machine from you.

Requiring a prescription for an accessory like a hose doesn’t make sense

I wanted to order an extra facemark complete, but was sold the facemark frame - which is useless without the straps, which are the pieces that wear out or become dirty with face oils. I was explained that the frame was on 3 month reorder and the straps on 6 month reorder from Kaiser. This makes no sense to me. The order taker should have explained that at the time of order as I would not have ordered just the frame.

Ordering from ResMed Shop was a bit of a challenge. Really, the ordering was fine - filling out info, selecting products, and having my fsa card charged all worked as expected. So did the request for my RX, I uploaded it as requested. A month later, no shipment. I contacted them to inquire. This started a string of “we need your rx” emails. And “you are responsible to contact your Dr to follow up” emails. I provided my rx, something was missing. My Dr provided my rx that wasn’t received. Five emails and seven phone calls later, the product was finally shipped. I did not receive my order in time for my holiday vacation. I had to reroute the shipment to a delivery spot so it wouldn’t sit on my doorstep for ten days. I still need to pick it up (now that I’m home, I can go do that).

So far, mostly good. The device is confusing- so I have utilized Utube to educate myself. I certainly don't like what the mask is doing to my face. Sometimes, my face is red and the mask also breaks down my facial muscles. Another issue is not related to the actual machine. Due to the fact that I have to physically sign tripsfor your shipments, I am never able to be home to sign for them and I made 2 trips to UPS to pick up and they were closed. So I gave up. Whatever, you sent me I never received.

Very slow delivery. Not sure why masks requires prescription. Perhaps it’s regulatory.