ResMed ShopReviews of shop.resmed.com

The silicon part of the mask is extremely thin which gets a cut almost every month as a result had ordered new mask but it again got a cut. That's why ordered for Airfit f20 mask cushion this time but it has no gap so as to fit the strap. Kindly ask care team to guide else process the refund. Please improve quality of mask cushion....it should not result in spending money frequently from our end....

ResMed Shop Poor Service on Multiple Fronts-BEWARE I am a physician, software developer, and 5-year CPAP user of a ResMed 10 that was purchased through my hospital. I need an AirMini for easier travel, and my hospital does not stock this device. I thought buying it from the ResMed shop seemed like a good idea...until: 1) HORRIBLE ORDERING PROCESS. Even though I'm already a ResMed 10 user, ResMed could not provide me an easy way to get the supposedly FDA required prescription for this device which has the same intended use. I think this is a misreading of the FDA rules. I was required to visit my physician in person only to get this prescription, and the physician made it sound easy to get the prescription, but this was not something he could hand to me...it had to be done in ResMed's form, and despite this being a sleep center, it took several MyChart messages and phone calls to complete the process. My time, my physician's time, his office's time, all wasted...and this is a major sleep center. Resmed can't be bothered to work with these providers to make an easier process. I complained directly to them about this, and they just lazily pointed at the FDA and Medicare as the problem. No Resmed, talk to these Sleep Centers and find a better way. 2) MEDIOCRE "SHOP" SITE MEDIATING SALE. "Shop" with its dumb confusing name also acts incredibly dumb...many of the emails it sends do not contain the order number. It also seeks to suck up your phone number and get you into their vampire loyalty program. It does not allow easy tracking of past orders, etc. There is no central place to request returns. 3) POOR GUIDANCE IN ORDERING AIRMINI. All or most AirMini users will not be new to CPAP. I saw the AirMini information, but it did not make clear that the hose for the ResMed 10 does not work on the AirMini. I received the AirMini today, only to find that I did not order the right things. A good store would realize this is a common problem. Again, when I complained, they just said if you need tubing, order it. They don't care about your experience. 4) POOR RETURN POLICY. I looked at the AirMini, and thought that the Travel Bag accessory seemed like a good idea...until I got it. It is too heavy and bigger than it needs to be. ResMed's return policy is that it must be unopened and unused. Mine is unused and pristine, but I opened the clear plastic bag it was in thinking that perhaps there was tubing in it (it seemed possible because it is so heavy). I asked to return it, but ResMed refused because the plastic bag is opened. DON'T BUY THIS TRAVEL BAG, AND DON'T OPEN ANYTHING BEFORE YOU ARE SURE YOU WON'T RETURN IT. Avoid using ResMed shop if you can!

It seems that ResMed’s customer service relies on both human representatives and AI bots, but the experience is frustrating and unproductive. I’m dealing with a situation where my DME (Home Medical Provider) for my CPAP machine has gone out of business, and I require warranty support. When I contacted ResMed’s customer service, I spoke with “Scott” at 1-800-424-0737. His demeanor was aggressive, unhelpful, and dismissive. He repeatedly stated that he “did not know” how to resolve the issue and outright refused to escalate my request when I asked. In Canada, ResMed’s system relies heavily on DMEs or Home Care Providers, and the majority refuse to assist unless you originally purchased the machine from them. If you move, or your provider closes down, you’re essentially left without options. This forces customers into buying a new machine, regardless of need. DMEs are now a dime a dozen, with prices on machines varying significantly. ResMed worsens the situation by requiring customers to go back to their original DME for any support while providing no direct help of their own. In my opinion, ResMed Canada operates without ethics. Their refusal to assist customers directly, combined with unmotivated, gangsta style, and unprofessional customer service representatives, highlights their lack of accountability. ResMed seems to prioritize profit over customer care, leaving consumers stranded in situations they didn’t create.

what a crap website, I accidentally put something in the 'cart' and then it wouldn't let me remove it so my wife had to do the order. Then when paying for that and I had forgotten my password it just would'nt accept me pressing 'forgotten password' SORT IT OUT

Subscription service is a a joke. If you need a mask tank or tube just buy it. You can update your address but they still will send it to an old address 3 states away and tell you that you need to pay for it.

I was really looking forward to using the Air Mini. I have trips coming up with weight limitations on baggage, & this seemed like the ticket, even though quite expensive. The quality of the therapy is not the same. I wake up several times a night with severe dry mouth, the pressure seems low (sometimes feels like negative pressure), and the Bluetooth connection is faulty, doesn't stay connected from night to night. I've been bounced around by what seems like multiple support groups ("we don't handle that"). Very bad customer experience.

I purchased a mini unit for travel under a 30 day free trial. I have tried multiple times to call for a RMA so that I could return it because it is far too loud. I am told that a team member would call me back but I have heard nothing.

Over priced auxiliary equipment. Confusing and difficult to order online. Once you open you can not return. Buy an air mini and they change the pipe size ok. But they make it impossible and confusing to buy convertible units. Plus the masks specifically for the air mini are a complete rob. Buyer beware.