ResMed Shop Reviews | Read Customer Reviews of shop.resmed.com

ResMed Shop Reviews | Read Customer Reviews of shop.resmed.com

ResMed Shop reviews

Showing 35 reviews with 2 stars · Clear filters

David C.
Jul 6, 2024
Worst online order experience ever
1) Delay due to duration of rx - coap machines are forever 2) said you would contact physician - never did - i did! 3)Signature requirement not mentioned at start; an unholy imposition on single working man and FEDEX would allow diversion WORST online ordering experience EVER
Response from ResMed ShopJul 8, 2024
Hi there, My name is Janeil and I am with the ResMed Shop Customer Support Team. We're so sorry for all the trouble you've had in regard to the prescription process. We are always looking for ways to improve our services and appreciate the feedback you have provided. We're so sorry for any inconvenience regarding this matter. I will have someone contact you shortly to follow-up and discuss further. If there's anything else we can do for you, please don't hesitate to reach out.
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Geof
Apr 19, 2024
To many issues with my VA prescription…
To many issues with my VA prescription that didnt need to happen.
Response from ResMed ShopApr 29, 2024
Hi there, My name is Janeil and I am with the ResMed Shop Customer Support Team. We're so sorry for all the trouble you've had concerning the prescription process. We are always looking for ways to improve our services and appreciate the feedback you have provided. If there's anything else we can do for you, please don't hesitate to reach out.
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Darren M.
Apr 17, 2024
You were extremely difficult to deal…
You were extremely difficult to deal with in regards of what you required in a prescription. I have never had an issue boating a CPAP or supplies in my years of use. I customer service rep stated he would call me once my order was ready to ship to discuss expedited shipping. He never called and we were waiting for the portable device before leaving on vacation. We were delayed several hours in leaving.
Response from ResMed ShopApr 18, 2024
Hello, Thank you for taking the time to leave us a review. My name is Mike, and I am with the ResMed Shop Customer Support Team. We understand your frustration and apologize for any delays. Please reach out with any additional comments or questions. Mike
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Scott K.
Mar 15, 2024
Your phone support is less than…
Your phone support is less than professional. Very bitchy and condescending.
Response from ResMed ShopMar 18, 2024
Hi Scott, My name is Janeil and I am with the ResMed Shop Customer Support Team. We're so sorry for any inconvenience regarding this matter. I will have someone contact you shortly to follow up and discuss this further. Please let us know if you have any additional comments or questions!
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Melissa G.
Mar 11, 2024
The only good thing about this airmini…
The only good thing about this airmini is that it is super small and perfect for traveling. BUT IT IS LOUD AF! The air blowing through the tube is so noise it makes it difficult to even sleep!
Response from ResMed ShopMar 11, 2024
Hi Melissa, My name is Janeil and I am with the ResMed Shop Customer Support Team. We're so sorry for any inconvenience regarding this matter. I will have someone contact you shortly to follow-up and discuss further. Please let us know if you have any additional comments or questions!
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Charles P.
Jan 16, 2024
Your web site is full of marketing…
Your web site is full of marketing ploys and beautiful graphics but it is very difficult to find useful information. Lista of products are buried under cutsie questionnaires.
Response from ResMed ShopJan 18, 2024
Hi Charles, My name is Mike, and I am with the ResMed Shop Customer Support Team. Thank you for taking the time to leave us a review. We understand your frustration and apologize for any trouble this may have caused. If there's anything else we can do for you, please don't hesitate to reach out.
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Tj A.
Nov 22, 2023
I have never had such a hard time…
I have never had such a hard time trying to spend $1200. Had to have my doctor send the prescription multiple times. When I called the customer service person was extremely rude.
Response from ResMed ShopNov 22, 2023
Hi there, My name is Janeil and I am with the ResMed Shop Customer Support Team. We're so sorry for all the trouble you've had in regard to the prescription process. We are always looking for ways to improve our services and appreciate the feedback you have provided. I will have someone contact you shortly to follow-up and discuss further. If there's anything else we can do for you, please don't hesitate to reach out.
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Randall N.
Oct 16, 2023
Customer service representative was…
Customer service representative was rude.
Response from ResMed ShopOct 16, 2023
Hi Randall, My name is Janeil and I am with the ResMed Shop Customer Support Team. We're so sorry for any inconvenience regarding this matter. I will have someone contact you shortly to follow-up and discuss further. Please let us know if you have any additional comments or questions!
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