Pete
YOU SENT ME THE WRONG F20 MASK TO GO…
YOU SENT ME THE WRONG F20 MASK TO GO WITH MY HUMIDX ORDER. I COULD NOT EMAIL YOU BECAUSE THE EMAIL ADDRESS ON YOUR WEBSITE IS IN THE WRONG FORM. MY PHONE MESSAGES I LEFT WITH YOUR ANSWERING MACHINE WERE NOT RETURNED EVEN AFTER APPROXIMATELY 2 WEEKS. TODAY, JAN 13TH, MY PHONE CALL WAS ANSWERED BY A FRIENDLY PERSON WHO SAID HE WOULD HAVE ANOTHER EMPLOYEE CALL ME REAL SOON. I AM STILL WAITING.
Response from ResMed ShopJan 14, 2022
Hi Pete, My name is Amanda and I am with the ResMed Shop Customer Support Team. We're so sorry for all the trouble you've had receiving a follow-up. We completely understand the frustration and would like the chance to make this right. I have reached out to our support team and they will be contacting you over the phone shortly. If there's anything else we can do for you, please don't hesitate to reach out. Amanda



