NHLReviews of shop.nhl.com

Can I give 0 stars? Just awful customer service and poor quality merchandise. If you can get what you're looking for elsewhere please save yourself the headache and do so.

If I could give 0 stars I would. I ordered two hats during their Black Friday sale and did not receive my 30% off. Total was $100 for two hats. I called and was told I would be given 30% off for my next purchase. Shop local, these guys suck.

THE WORST SERVICE AND CUSTOMER SERVICE EVER. Placed three orders. Two of them were cancelled with no notices on their end. The third one was marked as SHIPPED. I waited and waited and all on suddenly it was marked as CANCELLED again without any notice. Wondering how they can still be in the business with these attitudes especially after I read all of the client's reviews....probably simply scamming people.

Honestly the worst customer experience EVER! I have a gift card. I went to use it today and I got a message that said Gift Card Not Available. So I went to the website and had the typical useless bad chatbot experience and decided to call them. All the agent could do was tell me the same thing the website said but not why. She said that I did not have an account even though I have bought from them in the past so I made a new account so she could log a ticket. Then she went to look up my account and told me that there was an account with my email (even though she could not find it minutes earlier) but with my daughter's name and not mine. And that she could not find the account I just made and since my account had my daughter's name she could not log a ticket for me. Then I asked to speak with a supervisor and have been on hold for over 30 minutes. My family got me a gift and I can't use it. Fanatics is HORRIBLE!

Worst website customer support ever, I placed an order and used the correct address, and the shipper didn't deliver it and now its being sent back, and they said it will take another 4 weeks. This website is a joke. Order from someone else I contacted Visa for a chargeback, this website is a joke to order from. I will NEVER order from them again.

Never buy the next day by noon. Its wasted money down the drain

Fraudulent site. Did not receive order. Overcharged. Customer service not responsive. Scam site.

9 business days to deliver a shirt within Canada is unacceptable. It should not take 3 days to process a simple order before shipping even begins.