NHLReviews of shop.nhl.com

Doreen was extremely kind and helpful. I called customer service because my order was being shipped all over through no fault of NHL.com, but because FedEx messed up. FedEx would only allow the shipper to place a claim. Doreen not only did that, but continued to track the package until it showed delivered, and then sent me an email asking if I received it. Excellent customer service such as Doreen's is extremely hard to find these days, I really appreciated her effort!

I purchased a photo and it had been bent in half during shipping. After a poor experience with the chat function on your website, Doreen from Customer Service reached out to me through email. She was quick to get in touch with the manufacturer and get a replacement photo shipped. Truly appreciate her quick resolution to my problem!!

Just wanna say I had excellent assistance by everyone from Customer Service that helped me clear up a confusion with what I thought was a missing Fanatics Authentic hologram sticker that turned out to be a Fanatics Authentic verification card that wasn't suppose to be included with my VGK/Avs Lake Tahoe Outdoors Game Crystal Puck with game used ice. So thanks to Doreen for all the email support. Also thanks to Charlie and @FanaticsSupport for the assistance when I brought up the question on twitter. Everyone was awesome help clearing up this confusion.

I was typing in the wrong hologram number and Tyler reached out immediately to help with the issue.

Tyler was friendly and helped solve my problem quickly. Also shared our love of hockey together. Pleasure working with the company and look forward to more purchases with them.

I made a purchase of an autographed item. I had difficulty getting the authentication verified, I reached out to their team and got a very quick response and they took care of my problem. Great people to work with, I would not hesitate to purchase from them again!

Ordered an authentic Chicago blackhawks jersey. It arrived only 7 days after. I’m really happy about the fast delivery and the good and quick service on your site. I paid $250 inclusive shipping and I think the price is fair combining it’s an official and authentic jersey. Good and solid quality. Of course, you can use this jersey on top of your own hockey gear.

Kaitlin helped me with customer support via email and was very quick and helpful. Great experience and she fixed my problem. Thank you.