NHLReviews of shop.nhl.com

Gave a 1 star because the customer support chat agent was helpful in finding that my package had been lost since and issued me a refund. The pair of socks I ordered back in Nov have still not arrived the week before Christmas (for context I have packages that were ordered and sent from New Zealand that I ordered last week!). Tracking information said the package was shipped, UPS tracking said they never received the package. They originally wanted $9.99 for a return label (for a package I never received) to refund my original card. Lack of communication, poor updates, and it was pulling teeth trying to get a refund. They have lost a customer

Unglaublich Amateurhafter und Schlechter Kundensupport. Ich musste zweimal nachfragen wo denn meine Bestellung ist. Das erste mal wurde ich vertröstet. "Das Jersey ist auf dem Weg, ich sehe es auf meinem Programm, machen Sie sich keine Sorgen". Warum habt Ihr ein anderes Nachverfolgungstool als wir? Als dann 2 Wochen wieder nichts Passierte heisst es jetzt auf einmal, dass die Lieferung "verloren" gegangen ist. WTH? Hätte ich nicht nachgefragt hätte Fanatics also einfach meine 230 Euro einkassiert und ich wäre der Idiot gewesen. Auch ich wurde mit dem Standart 25% Gutschein abgewimmelt. Als würde ich jemals wieder etwas bei diesem schäbigen Unternehmen bestellen. Schämt Euch!

Awful. Ordered jerseys 12/9...12/17 they say package couldn't be delivered to address....Ridiculous...Customer service awful Never order here again Beware

I ordered a jersey on Black Friday. Website said “30% off site-wide” and guaranteed shipping before Christmas. when I called in to see why the 30% discount wasn’t going through, I was told my item wasn’t eligible as they were low on inventory. A week after placing my order I checked the status online and my order said it was scheduled to ship after Christmas. I called and the lady on the phone said she changed the shipping so I would receive this before Christmas. Now on December 14 I received an email stating my order won’t ship until January 31 and because of this they are offering me 25% off my next order but I have to use it soon. Do you really think I’m going to order more when I don’t even have my original order. Will never use this site again!!

If I could give ZERO stars, I would. I ordered a hoodie from them (12-6-24) to be given as a Christmas gift. The site never provided any updates on when the item would ship. I contacted them 12-15-24 to get an update. Only then did they inform me that the item likely wouldn't ship anytime soon. I can't find this exact item anywhere that will ship in time for Christmas.

Absolutely ridiculous SCAM COMPANY. I placed an order on November 16th, they said they shipped it but it never got to my house. They said it was an ''unsuccesful'' delivery, and shipped the item back to their warehouse, all while NEVER contacting me. I contacted them 3 weeks after to know what was going on with my order, they couldnt give me a clear status. They didn't refund me even tho they got my order back, and the item has been out of stock since then. Do not order from them, customer service is terrible, absolutely looks like a scam company.

All the one star reviews are accurate. What a joke being one of the few places to order NHL gear. You will wait forever and a day for your item. Customer service is painfully slow in responding. Don’t waste time or money and try to source your gear elsewhere.

Horrible experience. Sizes are very insane. I do not know who makes clothes here but clothes are too wide and too short. Who is made for? Second if you want refund, they get so many fees that you get almost half from what you paid for. Do not advise to buy anything from them. Crazy!!!