NHLReviews of shop.nhl.com

Ordered a Christmas gift 2 weeks before the holiday. Paid extra for "Christmas Delivery". Item was marked as shipped, but was never trackable nor given to the courier. 12/28 and item still hasn't even shipped. Tried chatting with customer service, but they straight up lied to me and stated that they spoke to the courier and it would be here on time. Horrible company. Stay far away. Had to file a chargeback on my credit card.

Cup I ordered was supposed to be personalized and was not. Ordered a wallet. Package was delivered but not weighed down. We had high winds and it likely blew away. They told me not their problem on the package that blew away, to contact UPS. UPS told me to contact seller. Then they told me to call and contact a different department on another day on the cup mess up. 2 days until Christmas and they could care less. Another item I ordered ended up being out of stock. I'll never order from here again!!!

I ordered a hoodie on 23rd of November 2025. I still didn't get it and I don't know if I ever will. Yes, I'm from Europe, but I myself sent a bigger package overseas and it came in week and a half, here we have an official store and it's like they're sending the hoodie from Saturn. Want support? Have fun with AI on X, which ignores everything you say. I'd rather buy a knock off at this point.

Item was “lost in transit” according to then but showed as never received by the carrier. They made me wait an extra 3 days just in case it turned up, finally put in a replacement order but then 10 days later it still hadn’t shipped. Then, when I told them just to cancel and refund me they told me it was “too far along” despite showing at the first step in the process. Cherry on top- it’s a non-returnable item so now I have no Christmas gift for my child and I’m out $50. TBD if the item actually ever ships and arrives. If it doesn’t I’ll not be wasting my time with their useless customer service, I’ll just file a chargeback and move on. Don’t bother buying from here, find something on a reputable site that’s licensed instead.

DO NOT BUY NOTHING!!! I MEAN NOTHING!!! CHEAP, GARBAGE, WAY OVER PRICED. MY $100.00 ORDER WAS WORTH MAYBE $5.00. AGAIN DO NOT BUY!!!

I bought a jersey. It said "FREE DELIVERY ON THIS ITEM". It also said "FREE DELIVERY ON ORDERS OVER $80.00". Well they charged me $12.99 for delivery even though my order was for $130.00. It is next to impossible to phone anyone as all their numbers go to a french voice recording. So as far as I am concerned they just stole $12.99 from me. NEVER AGAIN.

American company can’t use the founder of “Putin’s team” in its commercials. It’s a shame

Was told I’d get my order my the 28th of April. Paid for the shipping promising that. They’re telling me it’s 5-10 business days from the day they decide to ship it off not from when you order it which has never been the case with anything else. So now my order is going to be a week and a half late. They won’t let me express ship it now. And I’ve check it’s in my neighbourhood already!!!! So I’m trying to see if I can literally go pick it up but they won’t let me. So I have to wait another like two weeks to get my order for no reason. I paid to have it by the 28th. I would’ve paid to have it express shipped if I knew that wasn’t true. Such bs.