NHLReviews of shop.nhl.com

Sign up offer for 10% off. I don't get it ... note it was in phishing folder. I try to do chat: bot was a waste of time asked for a human being. No one showed up, I go back in and try to find the code. No luck, but I got free shipping. That code was applied.. so I thought...so due to time constraints, I paid and thought I at least got free shipping... Well, I never received a receipt in my email and it is not in spam either. I start looking for a number to call.... finally found one on Face book but not on their site. Eyder was no help but polite. However I said right off the bat I most likely will need to speak with a second tier supervisor. Well that never happened so i said, I want to cancel my order less than an hour passed by since purchase .... Now he was able to discuss the issue with a supervisor ... to tell me it was more than 10 minutes since the order and I could not cancel it. I asked many times to speak with a supervisor, he reached out to them then said he is busy. So I kept asking for a receipt at least so I could expense the purchase. Took 5 minutes to manage that. What a sham! You really do suck! Oh then below this complaint is a 10% off sign up offer AGAIN! SERIOUSLY...

I ordered hockey puck display cases for my autographed pucks. they arrived with no assembly instructions and I couldn't figure out how to assemble them. Apparently, no assembly instructions are available so I asked to return for a refund. They are charging me shipping to return unless I accept the return on a gift card. I don't have any plans to purchase anything from them ever again so I don't want a gift card. I'm going to have to jump through their hoops to get a full refund. A similar thing happened almost a year ago when a shirt I ordered didn't fit.

If you are going to have a free shipping offer, apply it automatically. The offer was free shipping on orders over $29. I spent $180 on a jersey and didn't get the free shipping because I didn't enter the code.

Shirt came with the design crooked and off centered by an inch. Emailed them and all they would do is offer 25% off. Can’t exchange. I would hope a company stands by their product more when it chargers $35 for a shirt. The typical $5 shirts I buy normally at Sam’s Club have better quality and return policy…

Leave it to Fanatics to get the details wrong. Ordered custom Detroit Red Wings Breakaway home jersey with YZERMAN/19 and the C. Not only did they put the C on the right chest rather than left, the famous Red Wings nameplate type isn’t right either. It’s set in a curve but it’s not the proper arched lettering, even though that’s what the site shows in the mockups. I should have known better.

I spend $62 on a sweatshirt from NHL Shop. The fit is just off and not true to size, especially for the price point. I was also very disappointed to find out after purchasing that it was ‘final sale’ with no returns or exchanges allowed. For $62, I expected much better quality and transparency. The only redeeming quality is the Tampa Bay Lightning logo, but overall I would not order from NHL Shop again.

The prompt for this review is "What went wrong this time?" The short answer: Everything. The long answer: I placed on an order for a Quinn Hughes Olympic jersey on Sunday, December 14, knowing it would not ship immediately. One month later, I received an e-mail with a "new shipping date" of "no later than 1/29/2026". Today (1/30/2026) I checked my order status for tracking information. The order is still marked "Processing" 32 business days (47 calendar days) following the date it was ordered. If they didn't honor their "no later than" shipping date, why would I believe the "Estimated Arrival: Feb 3 - Feb 9". NHL Shop has had my payment of $236.98 (which I never would have spent if this weren't a gift) for nearly 7 weeks, with one e-mail update saying they "understand (my) frustration". I know I am not alone in this. To add insult to injury, this enterprise is now offering free shipping on orders of $24 or more. If you "understand" NHL Shop, you'll expedite shipping on all of these jerseys and refund the $6.99 s/h charge. UPDATE: The jersey arrived, via DoorDash, at the end of their amended delivery window. When the gift recipient opened the package, the jersey wasn't even folded ... rather shoved into a plastic bag. On removal, it was disappointing to see the poor quality that did was not in keeping with the price tag. A one-and-done purchase from NHL Shop/Fanatics.

They charge me $326 for a jersey and canceled the order on me and only returned $298 with no explanation. They also never answered any emails Will never deal with them again and highly recommend that nobody does.