NHLReviews of shop.nhl.com

Avoid. I've been waiting for a confirmation of my order for 33 days now. I paid £105 for a shirt and there has been no clear communications on why there has been a huge delay in the delivery of the order – nor any confirmation whether the order will be honoured.

Order 279-4238-6451-US27100 of Nov 6, 2022 Landmark Global tracking no. LTN219948052 Delivery to Italy scheduled on Nov 21, 2022 Today, Nov 30, 2022, the order is still at Landmark's premises in Salt Lake City!!! Please unlock this shipment IMMEDIATELY, otherwise tell me how I can have my $77.21 back!!! There is no way to send you an email and have information on this problem, this is not a professional way of working. And the live chat operators are not able to help.

I ordered a black jersey, and received a blue one. I contacted customer service and they offered to send the right one. When I got the second one, it was blue. When I contacted customer service again, they said all they could do is offer me a refund and to ship back the jersey. Not helpful whatsoever. Never got the jersey I wanted.

Ordered 2nd of Nov, because it said it will be despatched within 1 day for standard or 3 extra days for personalised item. My cousin's bday was on 11th so I thought I have plenty of time. After check out ETD was set to 14th. it is now 15th and it has not he despatched. I want my money back and their customer service is a total sham

First, I bought 2 'authentic' jerseys for $500... B.S.!! What I got was a cheap $25 jersey from wal mart. Second, I asked if I could get a name patch to go on the back of the jersey, they told me they don't offer that. But yet, if you order another jersey, you can get one! Another B.S. !!! Go with another company or waist your money. Oh, and the delivery was very slow.

Items take months to actually arrive and the product quality is awful.

Trash customer service. Order gets cancelled with no fault of my own and when I ask for answers they are not able to provide details... I did get a 20% code, which is such a poor move. The real inconvenience is the order does not arrive for Christmas and thats all I really cared about. Just poor customer service all around and unacceptable for a mulit-billion dollar organization like the NHL.

Deceptive advertisement. The site states two discounts, a 10% for the first purchase when signing up for their newsletter which was not applied. The deal usually is that a vendor trades private information for a discount (on the first purchase), nhl.com broke that agreement by collecting the information first, yet then denying the discount. The second discount is a big advertised 25% off which (no surprise anymore at this point I guess) doesn't apply to the probably most relevant item, the jersey. Couple that with bad customer service, trying to reach out to nhl.com resulted in the reply that all their folks are busy helping other "fans" and they don't have time for me. No waiting queue, or anything.