Cat
Avoid! No customer service whatsoever!
Would give less than 1 star but you can’t. Absolute worst company to deal with. Avoid!! Ongoing issue with them since 22nd December. Still not resolved. Ordered a personalised shirt online on 10th December, it arrived 22nd (due to postal strikes) with no personalisation. Sent two emails, no response to either. Rung and spoke to James, requested another one to be sent and I would send the incorrect one back. Said he would speak to a manager and call back. No call back. Rung again for an update, no manager around, James said he would call back. No call back. Got to Xmas eve was tired of waiting for a call back so ordered another shirt with personalisation. Spoke to James, again after Xmas and told him I would return the incorrect shirt and James said they would issue a full refund including postage. Sent shirt back with a letter of complaint addressed to manager. Not a word from the manager. New shirt arrived a week later (2 weeks after ordering), was correct this time. Then received email to say refund would be issued less £9.40 postage. Rung and spoke to Serena (I think) and asked why I was being penalised of my full refund for their mistake. Asked to speak to a manager, no manager there, surprise surprise. She said full refund was being issued and that the company who the refund goes through wasn’t very good as her system showed a full refund was being done. Guess what! Received refund less the £9.40 postage. Now have to call them again and there will no doubt be no manager available. Also, I’m now down £25 making phone calls to their only number which is an 0871 number. Will never order from them again.