Leeds UnitedReviews of shop.leedsunited.com

Ordered the new adidas Leeds United training top, the chart sizes are not the sizes of the products that arrived. Normally an 2XL now on a XL. Paying £5 postage and £3.50 return postage. Customers services are apauling, mainly automated chat responses which offer no assistance with the order. Have called and raised a ticket as a complaint, 10 days later no response, no replacement top and £20 out of pocket in postage costs. Disgusting service.

Pointless ordered a new shirt on line needed to exchange it went to the club shop can’t do that you have to pay to return it online. SO no refunds or exchanges if you buy online is pathetic.

Terrible service. I ordered a poster for my grandson’s bedroom and the delivery was due to be completed by Evri. Evri emailed to say it had been delivered, however the photo evidence clearly showed it had been left at a completely different address. I contacted Evri and was told I needed to take the matter up with the Leeds United Official Shop. I have since sent numerous emails to the shop and have received no response at all. I love Leeds United Football Club, but this online store is letting the club down. Taking money from supporters and then failing to supply the goods is unacceptable. I definitely would not order from this site again

Leeds outsource their T-shirts to a company called fanaticsretailgroup.com, and unfortunately my experience has been very disappointing. I purchased a T-shirt in early December as a Christmas present for my brother, who is a huge fan. I only opened it Christmas Eve to wrap it, and the quality is shockingly bad. The item I received looks nothing like what was advertised on the official website. The material and print are extremely poor — I’ve genuinely seen better quality T-shirts for €6 on Temu. I bought from the official shop specifically to guarantee quality, and that was clearly a mistake. I also tried to contact customer support, but my complaint email was bounced back, which is unacceptable. I would normally return the item, but with Christmas so close I don’t have that option. I won’t be purchasing from this shop again and would not recommend it to others.

A fiver for standard delivery.. then another fiver to return it as it didn't fit. Then another fiver for a different size to be sent out. I wouldn't of paid it but it was a birthday present. I'll never order from this shop again. Absolute robbery. I'm also still waiting for My money back from the returns. Its been over a week and 4 days.

Ordered a Leeds mug. Paid £4.95 postage, (62% of item cost). Took a week to arrive. Unboxed and dirty inside. Very disappointed. Should have bought from another site.

To buy one home shirt to be shipped to USA, which I have done before, Leeds now adds on $46 extra for “Duties and fees”. Vague and too much. No longer going to shop with them, no matter how much hubby loves them. 😢

If I could give no stars I would. Spent 285 euro and had no choice but express delivery over 20 euro also charged 26 euro customs. Got message on Friday to say item would be delivered on Monday by FedEx. Tracked Monday it said out for delivery then not out for delivery. 2 days later have contacted Leeds shop they don’t want to know. Contacted FedEx cannot speak to human no idea where parcel is. Got phone call today from FedEx who are delivering for Leeds shop saying delivery in 3 working days and also got email to say delivery tomorrow??? The parcel being delivered to my husbands job and FedEx have billed this company the customs charge I paid on my order. Rang Leeds they don’t want to know said they can’t see customs charge on my invoice but I can I have it in front of me????? Never again will I order from Leeds shop and will I ever get my parcel ??? Disgraceful non customer service