Shop HobbylobbyReviews of shop.hobbylobby.com

On 9-18-21 I made the worst mistake of the year!! I ordered 6 skeins of yarn from Hobby Lobby. I paid $7.95 shipping and $1.50 shipping surcharge. FedEx FINALLY picked up my package on the 9-23-21. On 9-24-21 & 9-25-21 the tracking said it would be delivered by end of business 9-25-21. At 7pm on 9-25-21 the status updated to delivery date unknown. I live just outside of Dayton Ohio. On 9-27-21 my package was in Florence KY. An hour South of my address. On 9-28-21 at 7am it traveled to Indianapolis In (2.5 hours West of my address). On 9-28-21 at noon my package is in Grove City, Oh. 1 hour Northeast of my address. I hate FedEx. And I will NEVER order from Hobby Lobby again. I had foot surgery and can't drive.

As a professional in the creative field I often need unique and hard to find supplies. Hobby Lobby is almost always where I find those supplies. Prices are good, but for me it’s usually more important that I can actually get what I need at a moments notice. If Hobby Lobby continues to stock a great selection of products then I’ll keep shopping here.

DOVER DE STORE LOOKS LIKE A STORE OUT OF A MOVIE, IT IS CLEAN AND FRESH EVERYTHING IS STOCKED PERFECTLY THE EMPLOYEE GO OUT OF THEIR WAY TO HELP YOU FIND SOMETHING OR EVEN GIVE IDEAS. I AM IMPRESSED DOVER DE KEEP ON KEEPING ON!!!!

Firstly, Hobby Lobby is a thieving company with the worst customer service ever, and I deeply regret ever purchasing from this store. I placed an order for 20 items, and 10 items came damaged. 5 items were completely shattered. 4 items were missing cork tops. 1 item was chipped at the mouth. Hobby Lobby is refusing to refund the 5 shattered items because I don’t have a picture to prove the damage. When glass is broken, it is a natural extinct to immediately throw it in the trash can because it is a huge danger and liability. With 10 items damaged, Hobby Lobby should be doing everything in their power to ensure I receive a full refund. It is absolutely ridiculous to hold myself, the customer responsible for such a mistake. I will never, ever shop at Hobby Lobby again, but in the meantime I need a full refund for all 10 damaged items. I also want to complain about the lack of respect, competency, and decency from both your store and call center employees. Jessica, who works at the store call center is the rudest associate I have ever encountered. Additionally, every single employee refused to escalate the situation to a store or call center manager after many requests. I fully believe Hobby Lobby has stolen my money, and is doing everything in their power to ensure I don’t receive my refund based on their mistake. Please help, as I have emailed and talked to many (including the damage department) with no resolve.

LOVE Hobby Lobby!!! Wish I could buy the whole store out! Wide selection of products, I always find special and unique things there.

Fun store to wander in. I’m relieved they took safety measures during the global pandemic.

BELOW THE LOWEST STAR. THIS PATHETIC POORLY RAN STORE IN LA HABRA CA NEEDS TO BE SERIOUSLY EVALUATED. THE EMPLOYEES AND MANAGER MADE A VERY BIG MISTAKE BY RACIALLY PROFILING ME BECAUSE I AM WHITE. LOOK NO ONE WOULD TREAT A BLACK CUSTOMER THE WAY I GOT TREATED FOR NO REASON. I AM GOING TO SUE THIS COMPANY IF THEY DONT CLEAN UP THERE ACT AND GET RIGHT

I never received my package. Hobby Lobby claims Fed Ex delivered package at my door on 4/16/2021. Not true at all. I was home all day Friday. It appears Hobby Lobby used two different shipping companies to deliver this same order. The one item sent by UPS was delivered with no problem. The other 9 items sent by Fed EX. I never received. Hobby Lobby Representative Loretta was so nasty and rude. Supervisor Janie was just as bad. They advised me that it was nothing they can do. They refused to file a claim on my behalf for the missing items. They advised me that I have to contact Fed Ex. I contacted Fed Ex. Fed Ex advised me that only HOBBY LOBBY can file a claim for missing merchandise. That is when I called HOBBY LOBBY Back and Janie, Supervisor at HOBBY LOBBY online orders clearly stated to me that FED EX will not investigate Lost Stolen claims and therefore HOBBY LOBBY will not file a claim. She also stated that there will be no refund or investigation. She really was acting as if I was committing some type of fraud. I called Fed EX customer service today to track my package and they refused to submit a Lost Stolen Claim and told me its nothing I can do other than call the merchant. I feel that the fed ex employee never delivered my package and kept my merchandise. I also feel that Hobby Lobby condones Fed Ex unethical behavior by not being receptive and willing to file a claim, investigate, recover, resolve, and replace merchandise. I feel this is also part of the reason Fed Ex employees are comfortable participating in such deceptive, unfair, and unethical practices. It appears that as a customer/consumer I cannot get a fair investigation and I feel Scammed. Hobby lobby refusal to file a claim proves how much they value Certain Customers. After doing some research I see I never had any business patronizing this company after its CEO made some unethical and disparaging remarks. It appears to me that Hobby Lobby and Fed Ex are in cahoots together. It appears that this type of behavior is a pattern for both companies. A lot of these companies are taking advantage of the pandemic and using it as an excuse for their unethical behavior. File complaints on these companies with your attorney general. My advice is only order from merchants that use reputable shipping companies such as UPS and that care about their customer satisfaction rather than condone unscrupulous and fraudulent behavior from contractors/vendors