Shop HobbylobbyReviews of shop.hobbylobby.com

UPDATED to 3 star: after I filed complaint thru BBB stating if i don't get refunded for ship portion of damaged goods, then all my business will be thru Michaels, so they can either refund me the under $5 cost for the ship portion or lose all the $$ they have been making off me every year on every holiday....so I now got refunded today. From now on, if I am ever able to actually go to one of their stores, (difficult since i have no transportation and can only go if i hitch a ride with someone), that I will only shop there if I can actually SEE what i am buying...pretty much done with shopping online thru them because it just isn't worth the hassle!). ------------ PRIOR 1 star review: 3rd time I received defective items when ordering online, and every time there has been an issue jumping thru hoops until finally got refunded, but every time they would short you a penny!? what's that about? This time bought 3 old fashioned print xmas wood decor blocks only to have them arrive smelling toxic/like was doused in turpentine. I contacted them telling them I needed a refund and gave them price, but also that they needed to refund a portion of the ship charge because the remaining 2 items i ordered were just cheap add ons that came to only $4.36 (that's with the tax), so them charging me $7.95 for an order where the bulk of it was damaged, is totally unfair....since i never would have ordered the the other 2 items (small rubber stamp and a sheet of stickers) and pay almost twice their cost to ship!...that's insane! Yet not only didn't they refund me any of the ship charge, totally ignored that part of my email....just sent email saying to toss defective items and their refund (again) was a penny short and no ship charge refunded. I have shopped online every holiday, NO MORE! Even my husband says enough is enough (prior order was for a large folding shelf unit that arrived in a box taped up with cardboard pcs added on...like someone else had opened it already, and inside every shelf was either cracked or falling off, and all the screws that were supposed to hold the shelves on fell out of the box...why you would even ship out such JUNK is beyond me!). After that fiasco i THOUGHT i would be safe just ordering small decor items....well after getting this toxic smelling 'made in china' garbage, which I paid shipping on that I'm not getting back, I am SO DONE with this co....who BTW isn't really Christian anymore, since the owner/founder SOLD it...he's only on the board now, but retired, so not even running the co. anymore...which explains the HORRIBLE RATINGS Hobby Lobby now gets online on every Review you can find on them! AVOID at all costs, and like others said, shop at Michaels, because even online, if you get damaged goods, PHONE them and they IMMEDIATELY refund you (back to your cr cd....not a 'gift card' like hobby lobby does, where you're forced to have to spend your money back to their store!), and they send you a prepaid return label, and if item is too heavy to drop off at USPS or UPS etc., they will schedule a pickup for you, or if damaged, they usually tell you to just dispose of item. But as far as Hobby Lobby goes, they are DEAD TO ME!!!

Has a nice store and a lot of awesome things available. Wish they were open on Sundays and maybe a little later. But very satisfied overall

I love shopping at Hobby Lobby but noticed that they are slowly getting rid of their yarn. I love their yarn and find it very reasonable. Please do not discontinue your yard.

They don't have clear, adequate signs saying what's in the aisles. You walk around aimlessly trying to find what you're looking for. Went in today with a list of 13 items and walked out with less than half because I was so frustrated trying to find what I was looking for.

Store in Keene NH just opened so I checked it out. None of the aisles are numbered or have a list of items in them. Floundered around for a long time trying to find what I wanted. The few employees were busy trying to help other customers find stuff. Check out was awful, nothing scans, the clerk had to manually input everything I bought and she had to keep looking at a sheet of paper for codes. Generic receipt with no descriptions of the items. It only states 'ARTS AND CRAFTS' $2,99 don't know how I could tell if I was overcharged for anything. Won't shop there again, prices higher than Michaels.

I needed some artificial plants/bushes and the Michael's store didn't allow single quantity purchases so I went on Hobby Lobby. For just a few stems/bushes of fake plants, they charged me $10 for shipping then another $5 for a "surcharge" on shipping. Extremely high shipping rates. I shopped on Hobby Lobby online years ago and don't remember it being this expensive. If you want small items, shop elsewhere. They use Fedex to ship and since I paid so much, I thought it would be fast but it's not. If other retailers could do $5.95 or not charge $15 for shipping, then why can't Hobby Lobby? While I could understand this might not be their fault, they need to think of it from a customer's point of view. If I didn't need these items, I would never order online at Hobby Lobby.

They have lots of cool stuff there but the employees are unfriendly and unknowledgeable in people skills.

This store Carrie's a large variety of supplies. The only problem I have is when you ask questions about products or where a item is the answer received 8 of 10 times is I Don't Know.. so why don't they ask another employee why do I have to hunt another one down. I believe better training on products is needed or get some people with craft experience to work there. Heck idk