Shop HobbylobbyReviews of shop.hobbylobby.com

I loved arts and crafts and they have anything u could want which is a plus but I went the other day and was getting a bigger container for my stuff and I thought it latched closed and also had handles bc it was big and I was wrong. It crashed down on my foot leaving me bleeding and bruised when I asked the manager up front for a band aid so I didn’t get blood anywhere or on my sandals she said no. But she said they had some in the fabric section. Like ugh my foot hurts I don’t wanna walk all the way back there and that was it. No concern no care at all I was hurt. If I go back it’ll be to a different store out of town.

I have ALWAYS loved hobby lobby but lately their lack of quality, quantity and style has really gone down the drain. For example their Christmas selection and prints are so ugly! They use to have such beautiful designs and quantities for everything and now they are skimping along with continuing to coming out with the same designs every year instead of switching it up. Also the mirror and lamp selecting compared to what use be is absolutely horrible! Also get some new flowers, they have literally been the same ones they’ve had for 10 years! I do not go nor buy very much at hobby lobby anymore because of these reasons.

I like hobby lobby ok in terms of what they carry, though switching out quality name brand art supplies for their garbage knock offs is a HUGE mistake. Especially when the owner is an old holy roller, who represents a minority cult group. Also items that say ALWAYS on sale is the weirdest marketing strategy I’ve ever seen...I mean come on guys, it is quite literally NOT on sale if it is just the price. Pretty asinine, not to mention the staff always knows far less than me with the exception being in the fabric.

I have been a huge supporter of Hobby Lobby for years. I appreciate the Christian values they uphold. Recently, I had my first issue ever with a product there, and customer service was uncaring and unhelpful. I had bought a few sets of tumblers with lids to use as party favors, which I added a custom permanent vinyl print to. Well I never thought to check that the lids fit the tumblers, because I just expected them to fit. At the party, my guests discovered that 4 of the tumblers could not fit lids. We tried every single lid and none of them fit. So 4 of my guests had to leave without party favors, and I wasted my expensive vinyl on the design on the defective cups. When I reached out to customer service, they didn't seem to care at all that I had lost money, time, and had to deal with this frustration. They told me I had to go out of my way to return the product to a store (the nearest one is 30 minutes away from me). They also said they would not be providing any sort of compensation for the money, time, and sanity lost. I even suggested I bring the cups back for a refund (and to verify that the lids in fact don't fit), but letting me keep the cups, since they cannot do anything with them as they are defective and have my custom design on them already. They will not let me do that, nor will they provide me a $5 gift card or coupon as an apology and compensation for the money lost on the vinyl. They literally did nothing to make up for this huge headache, which really surprised and disappointed me. The customer service rep was very cold and uncaring and made no effort to try and help me. I expected so much more from a company I thought shared my values and cared about their customers.

Love the store other than the prices now, but their customer service and the "I'm better than you" attitude just doesn't work for me. Two times in a row I had problems getting help to find something and when I finally did get some help, they acted like I was stupid for not being able to find it myself, as they also searched 80% of the store before finding something that would work, but not what I really wanted. Then I get to the register only to argue about the prices and called a liar before having to go out of my way to show them exactly what the prices should be, No apologies for causing a scene, calling me a liar or anything else, actually just the opposite giving me dirty looks like I did something wrong. The manager, who didn't even look old enough to drive a car, just watched everything that occurred and acted like nothing was wrong so apparently this happens often. I give them 2 stars vs 1 only because I like the items they carry when you can find them. The store was in Robinson Township, Pa.

Bought a frame at Hobby Lobby and unfortuately did not check to see if Michaels had it cheaper. Michaels was 1/3 the cost. I was told that there is no price matching with Hobby Lobby. So make sure you check the competitors!

Great store. REALLY need to figure out what needs to be done at checkout. Terrible service!

Hobby Lobby Frame Shop - no longer a happy customer. I have used Hobby Lobby’s frame shop for years. I typically frame acrylics on canvas using their custom framing, matting and museum glass. I have literally spent thousands in frames. Recently the experience has been less than positive. They apparently have gone through a change in ownership in the frame shop. My first experience under new management was to tell me I shouldn’t put glass over my acrylic paintings. I disagreed. They did as I asked (but with attitude) and did a beautiful job. Today I went to have a piece custom framed and was told they can no longer mat canvas paintings. I asked why and received a bit snippy “that’s just what management has decided”. What ever happened to the customer is always right? Especially when they aren’t arguing price! Guess I’ll find a new frame shop. Too bad. I would spend a lot of money in the store in addition to getting art framed. Guess I’ll spend it elsewhere now.