Nathan R.
Prompt and helpful
Very timely, quick service, and willing to work with you to give you options that best fit what you want. I would definitely shop again!

Carpenter Core makes small customizable wooden crates and boxes used for gift baskets and product packaging. People use them to enhance the presentation of their products and gifts. The purchase experience is personalized, professional, and convenient.
Carpenter Core (shop.carpentercore.com) has 95 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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95 approved reviews, newest moderated first
Nathan R.
Very timely, quick service, and willing to work with you to give you options that best fit what you want. I would definitely shop again!
Roberto M.
Interacted with friendly staff. Amazing crates. High quality product and delivery.
Carrie G.
I love our custom-made wine crates for the Flying Otter Vineyard and Winery! Great communication regarding the products I ordered with a quick turnaround. Will order from them again!
Patricia B.
Fast service and excellent workmanship. Definitely keep on file should future need arise.
anna K.
The communication on my logo and sign off of it was terrific. And the boxes turned out exactly as they looked on the proof. You never know on custom things like this but I couldn't be happier!
Melissa E.
So responsive and efficient, year after year. Alan makes wine size boxes for us with our branding and he never lets us down. He does everything to make sure we get our wood wine boxes in time, even when I’m behind the ball.
lee B.
So great to work with a smaller company that pays attention to the detail details I appreciate the quality of the product and the timely frame. They shipped it out.
Lynn G.
Customer service was very good, however, the box itself should have had a closure on it. I ordered the hinges, thinking that would include a closure as well, but it did not. The magnums just fit in the box very, very tightly, so I think the box should be 1/8" longer as well. I had to wrap this as a gift and had to secure the box with 2 rubberbands which wasn't ideal, but I didn't want the recipient to open it and possibly break very expensive bottles of wine.
Response from Carpenter CoreDec 17, 2024
Thank you for your feedback, and I'm glad to hear you had a good experience with our customer service! We truly value your input as it helps us improve. I’m sorry to hear the box did not meet your expectations. While hinges are offered as an optional upgrade, they do not currently include a closure mechanism like a clasp or magnets. This isn’t explicitly stated in our description, and we realize clearer wording could help prevent misunderstandings. We’ll look into improving the listing by adding a note about closures or offering them as an option. Regarding the fit for your magnum bottles, we design our boxes with interior dimensions that fit most large 1.5-liter magnum and champagne bottles, as described in the listing. Since magnum bottles vary in shape and size, we aim to strike a balance between accommodating most bottles and avoiding excess space that can detract from presentation or cause shifting. That is why we clearly state the actual dimensions in the listing, so customers can verify the fit for their specific bottles. However, we’ll take your comments into account as we continually refine our products. As a token of appreciation for your thoughtful feedback, I’d be happy to discuss a solution or offer to make this right. Please feel free to reach out to us directly. Thank you again for your insights. We hope to have the chance to serve you again and provide a product that fully meets your expectations!