Shop OrthopedicsReviews of shop-orthopedics.com

they took my money, did not ship product, did not respond to calls and emails, would not cancel my order.

I contacted Shop-Orthopedics three times in the last two weeks regarding a return and they have yet to respond to me. I am beyond frustrated and will never shop with this company again.

The order that made on 10/05/18 and was supposed to arrive within 24 hours has not come as of today, 10/20/18. Only when(!) I emailed and called on 10/10/18, I was told that it "seemed like it was on the back order". Very poor communication. THe website doesn't allow to search by the order number. There is no way to find out the status of the order if you didn't create an account. Very inconvenient.

I have never given a 1 star review however in this case I feel compelled to share my recent experience with Shop Orthopedics in hopes that readers will explore other vendors who can meet their needs. My 8 year old daughter broke her ankle and was prescribed a pediatric boot. Sadly the orthopedist didn’t have her size. We came home that evening and I ordered one on a Thursday night. Because she was in a splint and I paid $93 dollars for a next day delivery with a Saturday option. The order was placed Thursday evening and I received confirmation of shipment on Friday including a tracking number. I expected it to arrive Saturday but when UPS came and went I checked the tracking and it was not recognized by UPS. I tried to call vendor on Saturday but of course they don’t have customer service over the weekend (which is weird for an etailer). I held out no hope on Sunday and out of desperation I went to urgent care to purchase my daughter and orthodic shoe. I was resigned to call the company on Monday. First thing Monday am I checked the tracking number and NOW it was live. Despite getting an email that said it shipped Friday it actually shipped 3 days later. On Tuesday it arrived. I called the company to ask for a refund on shipping alone (totally willing to pay for product) and their customer service said they would offer me 50% off shipping. $50 for something to ship from Irvine to Long Beach in 4 days. After several emails back and forth explaining the situation the customer service rep (who’s name I so want to write here) told me that UPS doesn’t deliver on weekends. Funny, they certainly do for Amazon?!? I also explained they have an option that says “Saturday delivery” and I am Pretty sure that is a weekend. So, in the end I filed a dispute with Amex and gave them all the paperwork so they could assist me in getting back the shipping these guys ripped off. My honest recommendation is not to shop here. You are better to go with a reputable company that doesn’t send bogus emails making it appear as if they have shipped a product when they clearly haven’t. Sadly, I not only can’t recommend this site - I would say this company lacks a set of principles that puts integrity over profits. Whether I get my money back or not - it’s in Amex’s hands - but don’t make my Mistake. Buy from amazon or Walmart.com. There is a reason they are winning and my experience is that reason.

Customer experience is terrible. I've been trying to contact customer service for several days via email and phone but haven't been able to reach anyone. Returns aren't allowed without authorization from the company and they are not responsive.

I bought a BREG shoulder pad from you. I called customer service during your listed hours of operation. Left a voicemail asking to be contacted on 20 SEP. I needed to return the item & place another order for the one that would work with my BREG Unit. I am STILL waiting for that call. Meanwhile, I must use & constantly replace melting ice packs. Thank you for NOTHING

I have tried repeatedly to reach this company since the product I ordered was the wrong one and I wanted to return it. Their website told me it would be a simple matter and to contact them for a code for a return. I repeatedly sent voice mails and emails but have never reached them. From the description of the item I ordered, it was not clear that there was no metal support in the one I ordered.

Very disappointed .....