Shop OrthopedicsReviews of shop-orthopedics.com

Very costly mistake after payin $13 extra for 3 day shipping and $16 to send it back. Please read below: They refused my return because they found a long hair and I did not have the plastic it came in! I’m very upset it was in perfect condition, this was my response. Beware they want to charge me to get it back! Very poor customer service! My response to them. I have long hair, keep it I will be contacting the better business bureau along with writing several reviews on social media. You’re company should be ashamed of their practices. I’m having surgery and will know longer look to your company for any support I need. I wore that brace one day to the doctor and he told me not to. It cost me $16 to send that back to you, in the future you should make others aware of the way you handle customer service.

I would not order directly from this company again! I never received confirmation of my order until after the package arrived. Because it took so long to get my order, I had to order the same item from Amazon because Shop Orthopedics' website repeatedly said "processing" for my order everytime I checked the website. I emailed customer service to cancel my order and I was told it was already shipped out and I could return it after I recieved it. The package from Amazon arrived before the one from this company! The day after Shop Orthopedics' first package arrived, a duplicate package arrived. So, after being given a return item code, I mailed both packages back to the company. I was SHOCKED at the shipping cost that I had to pay to return the boxes: $18 each box ($36 total) for Shop Orthopedics' error. To top things off, my daughter missed several days of work while waiting for this boot to come, as her employer would not allow her to work without this particular boot. I am extremely disappointed with this entire experience! I would not recommend this company to anyone!

I don't see any of my information on my acount, I haven't gotten my product and they won't answer their phones. $55 down the drain

This product didn't fit, I've tried contacting returns department several times for 2 weeks now and nobody returns my calls.

This company has terrible customer service and i no longer recommend them! The second order I received from them is defective and I need to have it replaced. I've placed numerous phone calls to the customer service number and sent emails. No response for days. I finally got an email back 5 days ago stating that they can do the exchange but no instructions on how to proceed and no response in another 5 days! Unprofessional!

I ordered a ankle brace for my son and paid extra for quick delivery. The shipping email came with a incorrect tracking number so i couldn’t track the package. I called for 3 days straight leaving messages and not one was returned. I still do not have my brace. I don’t recommend because the customer service is less than poor.

Complete "Customer Service" FAIL. Find another company to deal with. There are plenty out there with infinitely better service.

The item I order 3 day select did not arrive for a week. I left two messages which neither were returned. I am returning the item as it came too late post surgically. Not a company I would work with again or recommend.