Nicole R.
Manage your expectations
I chose Shoott for a maternity photoshoot and unfortunately this was one of the most disappointing photography experiences I’ve had. During our session, we visited multiple locations and captured a wide variety of poses. However, when the gallery was delivered, much of that variety was missing. Instead, there were multiple duplicate images and several photos with poor framing, including images where portions of our heads were cut off. When I raised my concerns, I was told additional photos would be reviewed. The process dragged on for weeks, during which my gallery actually expired while I was still waiting for a resolution. After multiple follow-ups and escalations, only four additional photos were added. What was most frustrating was the resolution itself. Despite acknowledging that the experience did not meet my expectations, acknowledging the delays, and acknowledging the issues with the gallery review process, Shoott’s final offer was a 20% discount on a single photo purchase. After all of the time spent going back and forth, this amounted to only a few dollars. This was a maternity session documenting a once-in-a-lifetime moment for our family, and I expected much more care and professionalism in both the photography and customer service process. While the customer service team was polite, the actual resolution felt dismissive and inadequate given the concerns raised. I left this experience feeling unheard, frustrated, and disappointed. I would strongly encourage anyone considering Shoott to carefully manage their expectations regarding both the final gallery quality and how customer concerns are handled when something goes wrong.
Response from ShoottJun 16, 2026
Thank you for taking the time to share this feedback, Nicole. I'm truly sorry for the frustration and disappointment you experienced, particularly with a maternity session documenting such an important milestone for your family. After reviewing your experience, it's clear that we fell short of the level of service we strive to provide. The delays in communication, the gallery review process, and the fact that your gallery expired while the matter was still being investigated are not the experience we want any client to have. We are so sorry! Please know that we do not take your feedback lightly. We're reviewing the handling of your case and the broader processes that contributed to this outcome as we continue to learn and improve. You should be receiving an email from our team shortly with a more meaningful resolution, along with our sincere apologies for the experience and all the inconvenience caused. Thank you again for bringing these concerns to our attention. We truly appreciate the opportunity to learn from this and do better.


