ShoottReviews of shoott.com

Underwhelming experience all around. Years ago, I’d scheduled a session for a special occasion, traveled to New York from Philadelphia for it, only to be ghosted by the photographer. I ended up spending an hour going back and forth with customer service and they eventually sent another photographer hours later and ultimately ended up gifting the entire portfolio from the session for the inconvenience. A couple years later, while in New York for work, I’d schedule a solo session. The photographer wasn’t really engaging and the majority of the photos returned were unflattering and had my eyes closed blinking. I didn’t purchase any photos. Flash forward to today… I decide to try and give my local Shoott photographers a shot as I needed new headshots. I’m met with a mandatory prepayment of $125 because I didn’t purchase from my last session a few years back. This service advertises no fees and only paying for what you want but that’s clearly not the case. Further, even if I did purchase photos from the session I was trying to schedule, if it wasn’t $125 worth, that difference would simply be lost. My frustration here is in that my prior experiences were lackluster on Shoott’s account yet I’m penalized for it with such a weird fee. Lesson learned. I’ll seek a local photographer myself. The false advertisement here is an extreme turnoff.

I chose Shoott for a maternity photoshoot and unfortunately this was one of the most disappointing photography experiences I’ve had. During our session, we visited multiple locations and captured a wide variety of poses. However, when the gallery was delivered, much of that variety was missing. Instead, there were multiple duplicate images and several photos with poor framing, including images where portions of our heads were cut off. When I raised my concerns, I was told additional photos would be reviewed. The process dragged on for weeks, during which my gallery actually expired while I was still waiting for a resolution. After multiple follow-ups and escalations, only four additional photos were added. What was most frustrating was the resolution itself. Despite acknowledging that the experience did not meet my expectations, acknowledging the delays, and acknowledging the issues with the gallery review process, Shoott’s final offer was a 20% discount on a single photo purchase. After all of the time spent going back and forth, this amounted to only a few dollars. This was a maternity session documenting a once-in-a-lifetime moment for our family, and I expected much more care and professionalism in both the photography and customer service process. While the customer service team was polite, the actual resolution felt dismissive and inadequate given the concerns raised. I left this experience feeling unheard, frustrated, and disappointed. I would strongly encourage anyone considering Shoott to carefully manage their expectations regarding both the final gallery quality and how customer concerns are handled when something goes wrong.

The experience is okay, the images are not. Shooting with no lighting in direct sunlight doesn't make for good images. We wasted our time getting ready, driving to the shoot location, and waiting for the images. They're just glorified snapshots. We've had professional images made so we have a direct comparison. This company seems to be in the business of selling prints, not creating great photos.