Lisa R.
Helpful customer support
When I received my shoes one insert was very uncomfortable. Customer service was very quick to correct the problem. My shoes were great but recently they started making noise just walking. I have used brooks athletic shoes for many years and have never had this happen.
Response from ShoelyOct 9, 2023
Thanks for the feedback, Lisa. Sounds like there may be some friction happening inside the shoe between it and the insole. Count on us to reach out directly to help resolve this for you.



