ShoelyReviews of shoely.com

Response from ShoelyFeb 14, 2025

Hi Michael, Thank you for sharing your experience with us. We sincerely apologize for the shipping delay and appreciate your understanding that it was beyond our control. We’re glad to hear that you found our service professional and responsive. We strive to provide high-quality custom insoles designed for personalized comfort and support, but we understand that individual needs can vary—especially in cases requiring more specialized orthopedic support. We appreciate you giving them a fair try and are sorry they didn’t meet your expectations. If there's anything else we can do to assist, please don’t hesitate to reach out. Wishing you the best in finding the right solution for your specific arch support needs! Best, The Shoely Team

Response from ShoelyOct 1, 2024

Thanks for the review, Jim! 🙏 We make our custom insoles to be around the same thickness as the factory insoles that came in shoes in order to not cause any issues with how the shoe fits in the upper. We definitely take your feedback into mind and research whether some thicker options would make sense, especially for certain types of shoes.

Response from ShoelySep 13, 2024

Thanks for your review, Sylvia. Sounds like there is some confusion here...I will reach out to you directly via email to help it get resolved.

Response from ShoelyJul 20, 2024

Thanks for letting us know, Donna, and so sorry to hear about this issue. I will reach out to you directly to ensure it gets resolved.

Response from ShoelyJul 4, 2024

Thanks for your review, Martin. We strive to balance cushion with the proper amount support needed for optimal foot health. While this works for many people, it sounds like you'd prefer a bit more on the cushioned side. We'll definitely keep this feedback in mind for our future product developments. 👍

Response from ShoelyMar 28, 2024

Hi Jessica...thank you for your review and sorry to hear about your PF issue. I know it can be a nagging thing to work through. It looks like you just got your custom insoles about 10 days ago, so I'd recommend continued use to hopefully help you find some relief. Please keep us posted on your experience and know that you can reach us directly at anytime via [email protected]. 🙏

Response from ShoelyOct 9, 2023

Thanks for the feedback, Lisa. Sounds like there may be some friction happening inside the shoe between it and the insole. Count on us to reach out directly to help resolve this for you.