Bryan K.
Insole Longevity
As part of a running group, we partnered with Shoely on an event. The rep did the scan for us and a shoe expert provided a list of recommended shoes based on questions asked by the in-person rep. The experience was excellent. The shoes and insoles arrived roughly 2 weeks from the date of order. The custom insoles were great. However, as an avid runner, the insoles snapped/broke at around the 300-mile mark. The insole lasted roughly 5 months, with regular running use. I was told I should replace them with every new pair of shoes I buy (300-500 miles). It narrowly met the minimum mileage mark. However, the insoles did not last as long as the shoes. I am going strong with a different set of insoles.
Response from ShoelyFeb 25, 2026
Hey Bryan, thanks for your review. The snapping/breaking you described is definitely not something we consider normal wear, even at that level of mileage. We'd like to get these replaced for you. Can you please reach out to us directly at the link below so this can be arranged? https://www.shoely.com/pages/contact-us-1



