ShipStationReviews of shipstation.com

I have been with these guys for a good 2 years and now my acct. is not working and they flat out refuse to fix the issue I have sent emails to tech. support every day for 8 days and every day for 8 days they send my the same reply. I called stamps.com but they cant help me as its an issue on shipstation. Mu business has not been able to ship for a full week. I sent them proof that the error is with them and still I get nothing but a copy of the same email they sent everyday for the past 7 days. I wish I could give them the 0 they have earned. or the -10 that's more like what they deserve. I can show anyone the emails and the proof to back up this review. THEY ARE GOOD TILL SOMETHING GOES WRONG make sure your willing to loose your business when something goes wrong because they will flat out refuse to fix anything that goes wrong.

i made an order with Galaxy treats with a tracking order fallowed by the word shipstation. i called galaxy no answer,shipstation no answer. scam or what. so not cool.

I wish I could give no stars, that is what they deserve. I, like many others, received a response from Jonathan that he would escalate my issue (see previous post) but like many others, that is as far as it went. Pretends to be concerned but it is a response just to look good on Trustpilot. Probably an automatic reply. I have not been contacted by billing (it's been a week) or Jonathan (4 days) for that matter. Escalate my a--. I am so frustrated I do not know what to do. Filed a complaint through with the BBB but as I notice, they have an A+ rating with horrendous issues noted on the BBB site. Shows you can buy good ratings with the BBB. I may need to involve a lawyer as I see no end in sight for the double billing I am receiving. If I have technical issues I guess I am screwed base on my experience so far with billing. Great program with no customer service. Has went to hell the last 5 months. Strait down hill. NO CUSTOMER SERVICE, NO COMMUNICATION AND LIES FROM START TO FINISH. Jonathan, if you are watching, contact me or I will cancel this program and if I'm charged again, contact my lawyer. This is horrible. Follow-up. After second review here, or BBB Complaint file, or charge-back with CC company, (not sure which) I finally got a real person to contact me with a result. Not a computer generated response, a real person. Either way, they finally cancelled the account that was never started in January, that was cancelled in April, (for the same reason as here) and was charged again and was finally cancelled in August, 2022. They refunded the $58 and responded with an email that it was true, the charges should not have happened (again). I still stand by my 1 star review for the time being as I still see issues with customer service and contacting someone at support. One star until they consistently provide good customer service experience. I still believe this is a great program for shippers like me. Works great, saves time, keeps history of shipping, many great things on this program. Some updates based on user experiences would be a plus. They need a place for shippers to give suggestions to improve the program.

I use ShipStation for my business in Canada, XLR Security. We choose ShipStation due to their integration with Woocommerce, and stayed with them because of the ease of use, support, and helpful articles on their website. I have no issues with paying ~$45 CAD per month because it's so convenient to use ShipStation to manage and fulfill orders. It's also easy to create return labels and RMAs. I would recommend the product to anyone looking for an easy-to-use shipping platform with excellent customer service.

I made a review and they actually responded to my review. See below telling me to email them. I hear to say, I emailed them and guess what no response. See the company wants to appear they care, but they don't. Maybe instead of have people comment on the reviews people leave they should use that time to respond to there customers. But I guess they only care about what there potential customers will see and pretend they actually care about the customers they have. Stay away.

Trying to print usps scan form. I can print 10 labels, when I try to print a scan form, it wont allow me.

I have been a customer for over 10 years starting with Auctane then moving to Shipstation. I was actually very happy with the app until in June I was forced to migrate to a new version which is so slow that it actually resembles the PC applications I was using in 1995 over a 2400 bps modem connection. If you want to get a taste of what life was like before the internet then by all means use Shipstation. I kid you not, characters typed into edit boxes show up 10 seconds later. There is a 10 second delay to print a label. The lag and unresponsiveness of this app is excruciating. I thought it might have been my browser Firefox so I switched to Chrome and it's the exact same!!!! I will say the support I have received over the years has been pretty good. But it must be like working in a war zone for their support staff now. Once management made the idiotic decision to roll out this half-baked version it's angered the customer base to the point folks are looking into alternatives and I am as well. Perhaps management could have earned some goodwill by communicating a roadmap or plan to fix the issues and allow users to revert back to the legacy version until this dumpster fire of app is fixed. But no... they dug their heels in and are making everyone suffer. Such a pity. The mighty have fallen.

I could write a long winded email on how bad ship station is and the amount of issues we have had since testing the solution. The support is non existent with a lot of "support" personnel working from home still. You can stay in a queue on live chat for hours or get your emails ignored. I urge you to avoid this company. It will make your delivery logistics so much harder to manage and if you get a problem you are on your own.