ShipStationReviews of shipstation.com

no accountability for their mistakes, unhelpful support staff and overpriced

Crooks, nothing but crooks. Several months ago I bought stamps through Stamps.com while they had them on 50% sale. I wondered exactly how they could afford to do that. Later, I found out. About 4 months after my purchase, I received three additional hits to my PayPal account. None of which I'd ok'd. All three were setup in my PayPal account as being reoccurring and automatically paid. This all happened at 4am one morning while they thought I'd be in bed and wouldn't notice the ping I'd get from PayPal. However they did it, the entries in my PayPal account could not be remove by myself, or PayPal. The entries were listed as being charged by "ShipStation by PayPal" and going to three different companies(Stamps.com, J&P Cycles and Google, Inc.). Ended up having to completely close my PayPal account and replacing my debit card. Somewhere in the Stamps.com AND ShipStation universe, there's a crook. A major crook that thinks he's hidden himself pretty good. But, it has been traced back to the two so far. Soon, they'll have the exact unit and user, or users that are doing this. Stay away!!!! It has now been turned over to the FBI'S Internet Fraud Dept. Date of experience: December 29

Shipper says package was delivered on 12/3/22 via UPS, package was not delivered. I was home at the time the package was supposedly delivered. They suggested I check with my neighbors; I did they do not have package. Told that UPS sometimes scans packages as delivered and they show up days later. Contacted UPS to start investigation as to where the package is. No communication from shipper as of today 12/6/22.

Since I used and trust PayPal I decided to try their ShipStation to print mailing labels with postage for a "Large Envelope" first class postage instead of sticking stamps on the piece. It charged me $3.62 and I tried several times print it by clicking "Print Label" and repeatedly got an error message. After this failed I checked again on the USPS postage calculator and that said First Class postage would be $1.44. PayPal refunded the money but I'm not likely to try this ever again.

Can I rate ShipStation ZERO stars for its support?? I’ve had a support issue for over FOUR MONTHS. The API team is non responsive. Unbelievable that stamps.com (parent company) tolerates this.

Support is really bad. I’ve been in an email with them for over a week over a simple issue and they’ve said they have fixed the issue 5-times now. Literally: “it’s fixed. Please reach out to customer support at ____email___” if the issue persists. But it’s not fixed. They simply go around in circles. Bad support for a b2b system that should do much better.

The customer support is ridiculous. That is if you can call it support. My issue is that it will not download some of the orders from eBay. Out of 50 orders, it will not download 10 or 12 orders . I contacted them and they supposely expedited to their Senior Supporters. You get zero communication from them or if they are trying to fix it or not. We have been using it for three years and have tried every trick we know to get working but to no avail. The true pain is that we have to enter these orders manually every day. All you get are canned responses.

When you spend more time troubleshooting your shipping software than shipping then the software needs to go. Buggy, slow, connection issues, etc... shipping software should speed your business up not throw down speed bumps and road blocks on a daily basis. Absolute garbage!